Our Promise and Values
At Harrods, we believe that anything is possible. We drive ourselves and inspire others to always push for more. We encourage and support our people to explore what they enjoy and be the best they can be. This passion to exceed is what sets us apart and is reflected in our work, our values and our culture.
We believe in doing things properly, with great care and attention to the finest detail. We recognise that we can achieve much more working together than alone and strive to create a supportive environment where collaboration is encouraged and learning freely shared.
Whilst we are defined by our British heritage, we are steadfastly global in outlook and take pleasure in celebrating all cultures, tastes and experiences. The warmth, diversity and authenticity of our people has created the exceptional service we are renowned for and the trusted brand we know today. What makes you different makes us exceptional.

Our Values
If luxury is the desire to experience the unique and seemingly impossible, our mission must be to make anything possible. This will ensure we exceed our customers' expectations in the most human, creative and magical way. This is what we are uniquely capable of doing. But we can’t do it without our people.
We have five employee values that will show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. By living our values together we can make Anything Possible.
We Are Human
We Are Human
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for care and civility. We really care about our people, our customers and each other.
We Strive To Exceed
We Strive To Exceed
We believe there is great reward in going further, pushing for greater and exceeding expectations. It's our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.
We Build Trust
We Build Trust
We act at all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.
We Take Pride
We Take Pride
We're very proud of our trusted brand, our heritage and our store. We recognise it's our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.
We Are One
We Are One
We believe we're so much better when we work together. We celebrate all cultures, backgrounds and experiences, and look outward for inspiration and ideas. We're not one voice, but many, aligned by our values but free to be ourselves.
Our Promise to You
As you live our values, we will too, for everyone who joins us here at Harrods. These are our promises to you.
We Are Human
We Are Human
We will treat you fairly and with respect. We’ll listen to your voice and take action on what we hear about the things that are most important to you. Your Health and happiness at work will continue to be a priority for us.
We Strive To Exceed
We Strive To Exceed
We'll never stop trying to make the impossible possible and removing the obstacles that get in your way. We'll support and challenge you to be exceptional and celebrate those who go beyond for each other and for customers;
We Build Trust
We Build Trust
Our focus on people development will help you on your path for tomorrow. We act responsibly, do the right thing by you and keep a safe environment to grow and thrive. We work hard to build trust with you and want you to feel comfortable speaking up.
We Take Pride
We Take Pride
We’ll work hard to celebrate our brand and the things that make you feel proud. We'll share stories about our colleagues so you feel inspired & connected to something special. We’ll enable you to help the causes closest to your hearts.
We Are One
We Are One
We’ll nurture a collaborative spirit where team work is encouraged, celebrated, and rewarded. We’ll protect our diverse and inclusive culture where we value authenticity, individuality and personality and we celebrate what is Uniquely You.
Living Our Values

Jobs You May Be Interested In
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Front of House
Contract Type
Permanent
Description
We are now seeking a team of hospitality specialists to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set
Reference
VAC- 40262
Expiry Date
01/01/0001
Job managed by:
Nicola BurgessJob managed by:
Nicola BurgessSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Men's Polo Ralph Lauren combi
Reference
VAC- 37290
Expiry Date
01/01/0001
Job managed by:
Jamie BradleyJob managed by:
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Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 34990
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Private Shopping
Contract Type
Fixed Term
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Operations Manager will be to deliver the General Managers S
Reference
VAC- 45812
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Newcastle
Job Type
Part Time
Sector
H beauty
Contract Type
Permanent
Description
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Reference
VAC- 45811
Expiry Date
01/01/0001
Job managed by:
Jamie BradleyJob managed by:
Jamie BradleySalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
Our Talent Acquisition team are looking for a Talent Experience Coordinator to assist with attracting and selecting exceptional people who want to be a part shaping the future of Harrods.In this role
Reference
VAC- 45807
Expiry Date
01/01/0001
Job managed by:
Jamie BradleyJob managed by:
Jamie BradleySalary
Location
Location
Glasgow
Job Type
Full Time
Sector
H beauty
Contract Type
Permanent
Description
Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK, and we will soon be launching another iconic store in Silverburn, Gla
Reference
VAC- 44532
Expiry Date
01/01/0001
Job managed by:
Jamie BradleyJob managed by:
Jamie BradleySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Private Shopping
Contract Type
Permanent
Description
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Reference
VAC- 28154
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Management
Contract Type
Permanent
Description
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Reference
VAC- 45339
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Visual Merchandising
Contract Type
Permanent
Description
We are seeking a Visual Merchandiser with a passion for Beauty to join our team, responsible for creating engaging visual experiences that elevate the customer journey and seamlessly tie into our stor
Reference
VAC- 45328
Expiry Date
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Job managed by:
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