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Our Promise and Values

At Harrods, we believe that anything is possible. We drive ourselves and inspire others to always push for more. We encourage and support our people to explore what they enjoy and be the best they can be. This passion to exceed is what sets us apart and is reflected in our work, our values and our culture. 

We believe in doing things properly, with great care and attention to the finest detail. We recognise that we can achieve much more working together than alone and strive to create a supportive environment where collaboration is encouraged and learning freely shared. 

Whilst we are defined by our British heritage, we are steadfastly global in outlook and take pleasure in celebrating all cultures, tastes and experiences. The warmth, diversity and authenticity of our people has created the exceptional service we are renowned for and the trusted brand we know today. What makes you different makes us exceptional.

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Our Values

If luxury is the desire to experience the unique and seemingly impossible, our mission must be to make anything possible. This will ensure we exceed our customers' expectations in the most human, creative and magical way. This is what we are uniquely capable of doing. But we can’t do it without our people. 

 We have five employee values that will show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. By living our values together we can make Anything Possible.


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We Are Human

We Are Human

Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for care and civility. We really care about our people, our customers and each other.

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We Strive To Exceed

We Strive To Exceed

We believe there is great reward in going further, pushing for greater and exceeding expectations. It's our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.

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We Build Trust

We Build Trust

We act at all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.

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We Take Pride

We Take Pride

We're very proud of our trusted brand, our heritage and our store. We recognise it's our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.

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We Are One

We Are One

We believe we're so much better when we work together. We celebrate all cultures, backgrounds and experiences, and look outward for inspiration and ideas. We're not one voice, but many, aligned by our values but free to be ourselves.

Our Promise to You

As you live our values, we will too, for everyone who joins us here at Harrods. These are our promises to you.

We Are Human

We Are Human

We will treat you fairly and with respect. We’ll listen to your voice and take action on what we hear about the things that are most important to you. Your Health and happiness at work will continue to be a priority for us.

We Strive To Exceed

We Strive To Exceed

We'll never stop trying to make the impossible possible and removing the obstacles that get in your way. We'll support and challenge you to be exceptional and celebrate those who go beyond for each other and for customers;

We Build Trust

We Build Trust

Our focus on people development will help you on your path for tomorrow. We act responsibly, do the right thing by you and keep a safe environment to grow and thrive. We work hard to build trust with you and want you to feel comfortable speaking up.

We Take Pride

We Take Pride

We’ll work hard to celebrate our brand and the things that make you feel proud. We'll share stories about our colleagues so you feel inspired & connected to something special. We’ll enable you to help the causes closest to your hearts. 

We Are One

We Are One

We’ll nurture a collaborative spirit where team work is encouraged, celebrated, and rewarded. We’ll protect our diverse and inclusive culture where we value authenticity, individuality and personality and we celebrate what is Uniquely You. 


Living Our Values