eCommerce and Digital

With roles ranging from content creation and design, to merchandising, online marketing and development, our eCommerce operation is dedicated to delivering the most usable and intuitive shopping experience imaginable. In this thriving department we explore the most innovative ways to present our luxury offer across desktop, tablet and mobile platforms. By anticipating our customers’ desires and delivering elegant, effective solutions we help maintain Harrods position as the Number One luxury store in the world.

Combining customer insight, the latest technology, and world-class creative, the Harrods E-commerce Marketing team is dedicated to providing future and current customers with an unparalleled luxury shopping experience; starting from discovery and inspiration, we enable customers to become loyal ambassadors. Leveraging attribution data acquired and analysed across a diverse range of digital touch-points, we work closely with internal and external partners to develop and optimise commercially-focused operating models.

Our Digital Marketing team is driven by performance and excited by data and technology, we work with specialist agencies, reading signals of intent across search, display and advertising platforms to attract and acquire Harrods customers. We aim for operational excellence and use insight to deliver best in class digital marketing experiences for our target audiences.