IT

The Business Solutions team prioritizes Engagement, Business Analysis, Architecture, and Product. They collaborate with Senior Business Stakeholders to define and refine project scopes, ensuring technology alignment through Solution Architects. During delivery, Solution Architects maintain architectural standards while Product Owners focus on continuous improvement and innovation in an agile framework.

The Retail Systems Team focuses on managing over 900 tills and related hardware to ensure effective customer service, while the PMO guides investment decisions, project governance, and delivery of IT initiatives that benefit the business and customers. Our PMO team, consisting of Analysts, Project Coordinators, and Managers, is dedicated to high-quality project execution across all business areas.

The department focuses on delivering transformation programs, including replatforming .com and implementing a comprehensive customer experience stack for a unified customer view. It prioritizes automation in Buying & Merchandising and Supply Chain operations. The program teams are structured by combining internal business process owners and subject matter experts with specialized contractors to ensure effective delivery of these initiatives.

In SAP & Data Analytics we support the business by maintaining and developing our core finance, supply chain, and merchandising systems, as well as providing our business colleagues the tools & insight they need to continue to drive their departments and spot opportunities for growth.

The Digital Technology team is a multi-disciplinary group responsible for applications across Customer, Ecommerce, Digital, and Corporate domains, including the ecommerce platform and CRM Customer Experience platform. They collaborate with third-party vendors for SaaS implementations and work with internal Engineering teams to create custom solutions. The team is organized into four sub-teams: Platform, Development, Testing, and DevOps, ensuring the delivery of high-quality, reliable services.

The department includes the IT Service Management Office and IT Vendor Applications, focusing on delivering and supporting IT services while governing service management processes. The IT Vendor Applications team manages the application portfolio to ensure it meets business needs and follows best practices in application and vendor management. Looking ahead, the department will continue to support operations, drive improvements, and migrate on-premise applications to the cloud.

6 Grids

Harrods
Own Label

Harrods Own Label

Harrods' own-label buying team, select, designs, and sources premium products to be sold under its our own brand name, rather than under the labels of external designers or manufacturers.