Retail Management

Each division in Harrods is led by a General Retail Manager who reports to a Deputy Retail Director. A General Retail Manager uses their entrepreneurial spirit to drive the business forward, helping to develop and implement our retail ambition to ensure that our customers are at the heart of all that we do. Our General Retail Managers are resilient and politically savvy, with a natural ability to build strong relationships across the business to make change happen.

Being the front-line face of the leadership team, our Retail Managers are skilled at building high-performing teams and delivering effective performance coaching across both face-to-face and virtual channels. This is achieved through high levels of presence on the shop floor and a natural ability to inspire and engage sales colleagues through storytelling and a culture of continuous feedback.

It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business.