Customer Service

Our Customer Service team’s mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods. Everything the team does is about supporting seamlessly the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. In person help is provided by a team of specialists, working together and go the extra mile to deliver an exceptional experience for every visitor shopping with Harrods.

As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers’ loyalty to Harrods. Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment.

As a Customer Relations Advisor you will support the Customer Service team with any complex and escalated queries. This involves having a problem solving nature and excellent communication skills to speak with both customer and senior teams internally.