HR Shared Services Advisor

Join our dynamic HR team as a HR Services Advisor, where you will play a crucial role in supporting our business areas through the employee life cycle.

About the Role

As a HR Services Advisor, you will partner with a dedicated business area alongside the Employee Relations (ER) and HR Business Partner teams. You will provide expert advice on the entire employee life cycle and ensure the effective execution of business processes in Workday. Your proactive and solutions-focused approach will drive continuous improvement, while you mentor and develop HR Assistants. Your responsibilities will also include leading daily huddles, managing data accuracy, and overseeing quality assurance.

Key responsibilities include:

• Providing HR advisory support and managing a caseload of HR service, process, and policy queries.
• Championing the operating model and supporting the upskilling of Tier 0 and Tier 1 roles.
• Building relationships with leaders at all levels to ensure smooth HR processes.
• Delivering training sessions for new and existing leaders to enhance their HR knowledge.
• Leading projects focused on service improvement, quality assurance, and data maintenance.

This role works Monday to Friday, with 2 days a week (every Wednesday and Thursday) based in our Hammersmith office.

About You

You will have a strong background in HR and a passion for providing exceptional advisory services. Your ability to coach and empower leaders will be vital in this role, along with your expertise in HR policies and employment legislation.

You must have:

• Proven experience as a Workday super user, with the ability to execute business processes effectively.
• Strong coaching skills to support and upskill leaders in day-to-day HR tasks.
• High attention to detail and the capability to manage a high volume of work while maintaining exceptional standards.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods