Employee Relations Advisor

Our superb Employee Relations team is looking for an experience ER Advisor to join them in supporting our stakeholders to achieve the best for their teams. 

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

This is a key role which partners across every business area, under the wing of an ER Specialist, and surrounded by others at the same level for support.  You’ll provide an exceptional ER service, delivering quality, consistent advice, sharing knowledge and building the capability of line managers. You will do this by building positive relationships with employees and line managers, and by continually improving execution of HR policy and processes within the business.

You will need to balance a large reactive caseload with a proactive approach to reducing issues and delivering appropriate interventions. You’ll provide employee relations support and case management, predominantly managing behaviour, absence, performance, maternity/paternity, flexible working cases within a business area.

As the ER Advisor, you will maintain a strong knowledge of employment law and Harrods People Policies and Processes, ensuring we are legislatively compliant, efficient and doing the best for our employees. You’ll be responsible for maintaining record keeping on HR Systems ensuring accuracy, data integrity and consistency.

About you

You will have previous experience as an ER Advisor and have strong customer service skills, being always friendly and empathetic. You’ll be able to process high volumes of work accurately and always drive improvements. You’ll have great knowledge of GDPR compliance and legal and be keen to empower managers with this information. 

You will also have -

• You’ll have solid communication skills and have a high level of written communication and excellent attention to detail.
• Ability to work with data and reporting, ensuring accuracy. 
• Working knowledge of employment legislation and HR policies & processes. 

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods