Business Resilience Manager

Our Store Operations team are now looking for a Business Resilience Manager to manage and develop the Business Continuity Management programme (BCM) as well as ensuring the BCM programme delivers robust and viable crisis plans that apply to the nature, scale and complexity of the organisation. 

This is a hybrid role with a minimum of 2 days a week being worked in Knightsbridge, with the rest of the week working from home. 

About the Role

We are seeking a highly skilled and experienced Business Resilience Manager to join our retail department store. As the Business Resilience Manager, you will play a critical role in ensuring the continuity of our business operations and effectively managing crisis situations.

Other responsibilities will include:
•    Working alongside Business Continuity Leaders operating within every directorate of the company to develop and maintain Business Impact Analysis.
•    Leading the annual Business Impact Analysis of key locations and functions, using the output to inform strategic decisions.
•    Building and embedding an awareness culture of the business continuity issues throughout the company.
•    Managing the BCM programme so that it engages key third-party suppliers and outsourcing companies where their products or services are crucial in supporting the organisation’s critical activities.
•    Becoming the ‘company expert’ on all Business Continuity Management matters.
•    Providing the Harrods group of companies and subsidiaries with guidance and support on all BCM matters and to objectively assess their capabilities.

About You 

You will have excellent communication skills, both written and verbal, as well as excellent organisation and time management skills. You will have the ability to work unsupervised, independently and will be able to interface and influence all levels within the organisation whilst working as a team. 

You will be a professional and committed individual who has experience within Business Continuity Management involving crisis management and emergency response. Experience using Resilience software such as Fusion, Riskonnect or Archer is also preferable. You will ideally hold a CBCI or be a Member of the Business Continuity Institute (MBCI). 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods