Product Demonstrator & Coordinator

We are recruiting passionate Product Demonstrator & Coordinator to join our exciting Kitchen and Household department. The Product Demonstrator & Coordinator is responsible for creating magical, memorable moments of delight and providing a world class customer service, demonstrating exceptional product & food knowledge and building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand.

About the Role 

Product Demonstrator & Coordinator will demonstrate comprehensive knowledge of all products within the department and increase sales by selecting products to meet customer requirements. This role will understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.

Creating an engaging atmosphere in the demonstration kitchen space, drawing customers in with sampling and driving sales, the Product Demonstrator & Coordinator will have an out of the box thinking mentality, to surprise and delight customers with exceptional customer service, demonstration, and interpersonal skills.

About You 

With a background in customer service and food demonstrations, ideally within retail and/or hospitality, and have a passion for Homewares and Food, our expectations, standards, and pace will stretch and develop you. We’re a friendly team that works together and shares the pressures, but don’t under-estimate the challenges. Ours is a fast-paced environment and you’ll need:

• Food Safety & Hygiene Level 2 Certification is advantageous, but not essential.
• A genuine interest and passion for food and Harrods.
• Self-motivation to learn and develop your product and industry knowledge.
• A strong ability to work within a team.
• Great organisational skills to always keep the demonstration kitchen active 
• Flexibility to work weekends and across Harrods’ opening hours.
• Driving sales for the department through positive customer engagement.
• The ability to collaborate with senior stakeholders, food health and safety, buyers, and brands.

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods