Product Catalogue Data Administrator

We are looking for a Product Catalogue Administrator to join our IT Team here at Harrods. You will be responsible for maintaining the technical elements of the product catalogue, on-boarding and maintenance.

About The Role

As the Product Catalogue Administrator you will work actively with our business teams, both business and technical, to ensure best in class data quality accuracy and service. This includes actioning and investigating any data or product related requests or issues and making sure that we are following best data practices in line with the correct business processes and enforcing this when necessary. 

You will also;

• Collaborate and liaise with various stakeholders to ensure successful, on-time launch of new products, brands, initiatives and maintain critical path by meeting all agreed deadlines
• Ensure reliability, procedural integrity, and efficiencies to drive a continuous service improvement culture across the IT department and landscape
• Own and understand your catalogue category, communicating downstream impacts of data quality issues; work to improve processes to improve data quality and minimise errors
• Support IT in any testing needed for new data and process changes
• Review, action and maintain data service requests from Freshservice into SAP from functional teams; ensuring SLAs and productivity targets are met and, requests are responded to in a timely manner

About You

The ideal candidate will have exceptional attention to detail as well as being resilient and flexible, comfortable with complexity, ambiguity and performing to deadlines. It is important that you have intermediate skills when it comes to Excel.

You will also have the following;

• Excellent communication skills both written and verbal
• Results driven and delivery focused
• Highly organised and can manage multiple of tasks at once
• Collaborate and an effective relationship builder
• Strong interest in working in IT
• Passion for technology

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods