IT Asset Management Analyst

We are looking for an Asset Management Analyst to join the Harrods team. The Asset Management Analyst is a key member of the Asset team responsible for optimizing the performance of Harrods software and hardware assets.

 About the Role 

The Asset Management Analyst reports into the Asset Manager, and is accountable for distributing and solving any requests made to End User Computing which includes the Harrods JML process. You will be supporting requests for hardware or software from Harrods employees, and maintaining health stock levels of spares kit and up keep of the Harrods CMDB. You will be regularly monitoring the performance of existing investments, tracking market movements, and identifying emerging trends to make informed recommendations on portfolio’s.

You will be accountable for maintaining an accurate and up-to-date inventory of all physical and digital assets owned or used by the organisation, which includes gathering asset details such as serial numbers, purchase dates, warranties, and software licenses. This role will include conducting periodic asset audits to verify the accuracy of the asset inventory. You will be completing device build and configuration activities in line with the agreed policies and standards, and monitoring the statues and performance of our hardware via appropriate toolsets. 

About You 

As Asset Management Analyst you will have strong understanding of asset and configuration management, with effective organisational and analytical skills to support requests. You will be flexible and ready to adapt to changing priorities whilst having the ability to perform duties effectively and independently. You will have experience of working in complex, high pressured environments. Above all, you will have a strong work ethic and unwavering commitment to Harrods values.

You will also:

• Have a strong understanding of SLA’s and KPI’s.
• Have an understanding on how to build laptop and mobile from JAMF and Intune (autopilot) for JML process.
• Have an awareness of Active Directory, Intune, JAMF, Operational Intelligence and Zebra Profile manager.
• Knowledge of asset management tools such as Certero or SNOW.
• Good working knowledge of Power BI with the ability to produce informative reporting.
• Have knowledge of Fresh Works – Fresh Service ITSM tool.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return for your hard work, you’ll benefit from a competitive salary and an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a travel season ticket loan. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods