Process & Operational Excellence Lead

We are looking for a Process & Operational Excellence Lead to join our IT team at Harrods. You will be will  be  responsible  for  identifying  opportunities  and  taking  them  to  the  point  of delivery. They will play a crucial role in driving business performance and productivity aligned with the company's strategy and vision.

About The Role

This role will  play  a  pivotal  role  in  shaping  and  optimising Harrods’ commercial operations and processes. Initially with a focus on Buying & Merchandising, but with an eye on creating a framework for process optimisation that can be a foundation for the wider  business  it  will  ultimately  contribute  to  the  organisation's  success  by  developing  an innovative  strategy  to  drive  efficiency,  growth  and  a  continuous  improvement  mindset  across Harrods.

You will also;

• Identify areas for process improvement, gather and analyse data, and implement solutions to optimise buying and merchandising operations through prioritisation
• Work  closely  with  cross-functional  teams  to  drive  adoption  of  continuous  improvement practices and foster a culture of operational excellence
• Collaborate with relevant stakeholders to implement Lean principles and practices, aiming for waste reduction and process streamlining
• Develop the processes for delivering and maintain a roadmap, and delivering this initially, for buying and merchandising operational excellence initiatives
• Keep up to date on use of new tools, metrics, and processes that can potentially enhance business performance and productivity

About You

The ideal candidate will have previous years of experience in managing and administering projects on time and on build with proven ability to build relationships quickly. We are looking for someone who has the ability to  turn  ideas  into  detailed  business  requirements,  and  to effectively communicate those requirements as well as the ability to anticipate and manage change in a highly dynamic, fast paced environment.

You will also;

• Positive and  effective leadership with strong stakeholder management
• ability   to   manage  multiple projects - work prioritization, planning, and task delegation with tight deadline
• Previously developed strong governance mechanisms to deliver results.
• Experience  in  the  retail  or  consulting  or  product/project management
• Excellent written and verbal communication skills
• Buying and Merchandising experience is preferred

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

On top of this, you will receive a great set of benefits, including 25 days holiday (with your birthday off too), great in-store discounts, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people, our culture, and careers opportunities search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram, @togetherharrods.