Private Shopping Manager

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Manager, as the people leader of our elite team of Private Client Managers (PCM’s) and Private Shoppers, is a critical role to achieving this ambition.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Manager comes in.

About Us

At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.

About the role

As a Private Shopping Manager you will work in partnership with the Client Relationship Manager for your portfolio of clients to identify sales and growth opportunities and you’ll translate that into clear actions and focus for your team.

You will also be responsible for the below:

• Having a passion for people management in order to set the vision, standards and expectations for your team, identify talent and participate in active daily and weekly coaching to enable high performance across the team.
• Being in the Private Shopping spaces, observing appointments, in order to discreetly give recognition and feedback to your team.
• Leading coaching conversations with your team as appropriate as well as being on hand for any client or operational matters.
• Working closely with the Client Development Manager to regularly review client insight and identify new ways to delight them and deepen their relationship with Harrods. You’ll then translate that into actions and focus for PCM’s and Assistants.
• Using department reports and insight to ensure exceptional delivery of objectives and KPI’s.
• Constantly reviewing and monitoring department resource plans and capacity plans by shopper to ensure we have the right resource assigned to the right clients at the right time and in the right location.

About you

In order to be successful for this role, we are looking for experienced candidates who possess the following qualities:

• Genuinely passionate about nurturing and developing colleagues
• Natural ability to engage and motivate your team through inspirational story-telling
• Proven experience of building authentic relationships with high levels of trust - both with the client as well as internal and external stakeholders too
• Proven experience of influencing and persuading key stakeholders into action
• Strong decision-making ability and an autonomous approach
• Global awareness of and curiosity for luxury lifestyle; staying up to date
• Strong understanding of impeccable luxury standards
• Experience of hosting client events is desirable
• Ability to flex style to different audiences, cultures and clients

Our promise to you

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry. As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.