Natasha Coventry-Marshall
and I manage this role.
Resourcing Partner
Private Client Manager
- Full Time
- Knightsbridge
- Personal Shopping
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Client Manager is to deliver exceptional service to our most loyal clients. As one of the key roles in our Private Shopping team, you are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs when they visit us. That’s where the role of Private Client Manager comes in.
About the Role
A key responsibility of the Private Client Manager is to deliver maximum client benefit which in turn results in the achievement of commercial business returns. Satisfying clients demands, whilst driving portfolio growth, using insights provided by the Client Development Managers to introduce products and brands that compliment clients' lifestyles, is at the core of the role.
The Private Client Manager role is a key focus within our Private Shopping team where no day is the same.
Below are some of the other responsibilities within this role:
- Building deep, meaningful client relationships with your portfolio of end-user clients in order to deliver an intuitive service which will maximise sales
- Acting upon client insight and anticipating their wants and needs as well as growing the client relationship to drive it forward. This will be conversational insight and acting with good faith on data provided by the Client Relationship Managers.
- Spotting opportunities to develop our service or offering and influencing internal stakeholders and brand partners accordingly
- Preselect items for clients and present options to suit their taste. This may be during a physical appointment or virtually.
- Consistently reviewing your client portfolio to prioritise actions and spot opportunities, Whilst working in partnership with the Client Relationship Manager and Private Shopping Manager to grow your client base and engage new leads as required.
About you
Our Private Shopping is world renowned, so delivering exceptional service to our most loyal clients is something you will thrive in doing. In a role as dynamic as this, your high level of emotional intelligence, influence and persuasion will be used on a daily basis.
In addition to this we are looking for someone who has the following
- Passionate about delivering the very best for our clients, and luxury service standards at all times.
- Proven experience in building authentic relationships built on trust, both with clients, as well as both internal and external stakeholders.
- The ability to hold engaging and meaningful conversations with clients as well as being culturally aware and having worldly knowledge.
- Is strategic in their approach to their client portfolio.
- Is a team player and a collaborative style of working.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 36648
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers
Reference
VAC- 42325
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers
Reference
VAC- 42324
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers
Reference
VAC- 40408
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 34990
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients.
Reference
VAC- 28154
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallRead our insights
Teaser
Belonging & InclusionContent Type
NewsPublish date
10/29/2024
Summary
In the latest "This is Me" series, Tamzin, a Merchandiser in Technology and Toys at Harrods, reflects on her journey growing up in London with roots in Ghana and Dominica. She shares her e
Teaser
Belonging & InclusionContent Type
EventsPublish date
10/28/2024
Summary
"October marks Breast Cancer Awareness Month, and the Women's Network hosted a quiz night to generate awareness and raise donations. With delicious food, wonderful company, and a strong se
Teaser
Head OfficeContent Type
EventsPublish date
10/21/2024
Summary
Every month at our Hammersmith location, we come together for a community breakfast. With guest hosts from various departments, this is a wonderful opportunity for colleagues to network, c
Teaser
Head OfficeContent Type
Career StoriesPublish date
10/09/2024
Summary
This week, we sat down with Huma, one of our Assistant Merchandisers at Harrods, to get an inside look at life in the merchandising team. In this interview, Huma shares what her role involves, h
Teaser
Learning & DevelopmentContent Type
NewsPublish date
08/30/2024
Summary
Three stages. Three guest speakers. Three days of learning. We're excited to present our second Learn & Connect Fest, powered by inrehearsal's incredible network of speakers, experts, and
Teaser
Learning & DevelopmentContent Type
EventsPublish date
08/29/2024
Summary
Last year marked a significant milestone for apprenticeships at Harrods with a record number of learners joining the program and the implementation of new standards. This year, we celebrat
Teaser
Belonging & InclusionContent Type
NewsPublish date
08/19/2024
Summary
As part of our celebrations for South Asian Heritage month, global makeup artist Manny Shina joined us for an exclusive Beauty Masterclass. Our colleagues discovered the secrets to achievin
Teaser
Belonging & InclusionContent Type
NewsPublish date
08/09/2024
Summary
"My name is Eisa. I have been at Harrods for just over two years, working in Brand Partnerships, and I'm part of the R.E.A.D Network. Growing up South Asian is a big blessing. We have huge
Teaser
Head OfficeContent Type
NewsPublish date
08/05/2024
Summary
"The Harrods Events Team hold the authority on event delivery at an exceptional standard. Working alongside our brand partners and our Harrods stakeholders on event concepts from creative
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/25/2024
Summary
"We are truly proud to bring South Asian Heritage Month to life this year. This is the first time we are celebrating as a Racial Equality and Diversity network, and our aim is to make Sout
Teaser
Our Promise & ValuesContent Type
NewsPublish date
07/24/2024
Summary
Episode 6: Davinia & Anna In with the New It's been an exciting week for all of us at Harrods, as we have just launched our wonderful new range of Harrods products. We catch up wit
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/19/2024
Summary
"I'm delighted to share that, throughout July and August, our Racial Equality and Diversity Network (R.E.A.D) will be celebrating South Asian Heritage Month. This year's theme is "Free to
Discover more about our benefits
Health and happiness at work is a priority to us, and we have an extensive benefits package and recognition programmes to support you during your time with us. From up to 33% employee discount off in-store, pension plans and healthcare initiatives we offer a diverse range of benefits that you can enjoy.
Find out moreRecently viewed jobs
Salary
Location
Location
Edinburgh
Job Type
Full Time
Sector
H beauty
Contract Type
Permanent
Description
H beauty is no normal beauty hall, with a champagne bar, blow dry bar, interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we ar
Reference
VAC- 21332
Expiry Date
11/27/2024
Job managed by:
Jamie BradleyJob managed by:
Jamie BradleySalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients.
Reference
VAC- 28154
Expiry Date
11/12/2024
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-Marshall