POS Product Owner

We are looking for a POS Product Owner to join our IT team at Harrods. You will support and deliver change to the systems that enable essential trading operations in the UK, focussed on EPOS and Scales.

About The Role

As the POS Product Owner you will be an active member of the Retail Systems Delivery team delivering change and support to the systems that we manage. From fixing production issues not only through their immediate resolution but also understanding and resolving root causes, through interaction with internal teams and 3rd party partners (Principally Enactor and Bizerba) to project testing and delivery

The role will involve on-call which will done on rotation over the weekend and overnight.

You will also;

• Ensure adoption of governance practises across all areas.
• Contribute to process improvements to obtain efficiencies.
• Liaise with third party vendors to deliver solutions and resolve application issues.
• Reduce system defects by analysing issues and providing appropriate fixes.
• Maintain positive customer relations and successfully resolve customer complaints and issues.

About You

The successful candidate will have exposure to critical business systems and will take pride in understanding and supporting them. Self-motivation and time management are essential skills and our new team member can look forward to having real input into the systems and processes that push Harrods forwards.

You will need to have the following;

• Experience with working on EPOS systems and related technologies, preferably Enactor or Retail J.
• Experience of working with Windows based systems and implementing change to these systems.
• Experience of working with databases (SQL, Derby) preferable.
• Experience of working within standard IT controls (ITIL & Prince) desirable

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods