Personal Shopper

Our mission is to exceed the needs and aspirations of our customers to create memorable and everlasting moments for them. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About you

As a Personal Shopper in Harrods you will deliver exceptional customer service experience whilst building brand loyalty and evolving your client book. You will have a clear understanding about multiple categories and constantly keep up to date with trends across all areas.

The successful candidate will come from a similar environment and be able to adapt to a fast paced environment as well as get up to speed quickly with your existing client book; you will approach every opportunity with innovation and develop loyalty through an understanding of personal style, lifestyle needs and brand/product preferences. 

As team work is really important to us we’re looking for a respectful and inclusive person that values company culture.

What to expect

We are on an exciting journey to become the world’s greatest VIP service and are brought together by one clear purpose ‘The Art of the Possible’. Our By Appointment team are together making the impossible, possible by creating magic to our customers across all areas in the store.

What is important?

Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that we can be the best shopping destination for tailored VIP services in the world – when we work together we are unstoppable. We’re leading the way with making anything possible and we will need someone who shares the same values and will do anything for their customers as much as colleagues. Together we are one.

In return for your hard work and dedication, we offer the following benefits:

• Generous store discount - up to 33% off in-store.
• 34 days holiday pay Inc. Bank Holidays and a birthday holiday
• Access to our employee only GP, dry cleaners and pharmacy
• Delicious staff canteen at discounted price
• A fast-paced and exciting working environment
• Career development and lots of training opportunities

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.