Front of House Receptionist - Drybar

At Drybar our front of house reception team are our Bartenders and they are responsible for providing excellent front of house client experiences, facilitating salon flow, following Bartender Non-Negotiables, and reporting daily sales results. We also expect our Bartenders to contribute to the success of the team and the Salon.

About us

Our H Beauty Store, H Beauty Lakeside brings more magic, innovation, and theatre to the beauty market. By working here, we ask you to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Masters of Luxury, Experts of Exceptional and Creators of Magic. As brands are made by people, we all have an important role to play

About you

• You will lead client experience from check-in to check-out, ensuring that Drybar standards are upheld

• Experience cash handling and operating point of sale system (POS)

• Able to adopt and maintain a positive and friendly attitude towards all clients.

• Supportive to all stylists to ensure high standard of customer satisfaction.

• To advise all clients of all services and products available between visits.

• Ensure client records are maintained

• Proficient in appointment management with an ability to multitask IT systems with complete accuracy.

• A minimum of 12 months of experience in a like for like establishment; Spa, Salon, Health Club.

• Efficient with use of industry standard software, (Booker, Pabau & Core by Premier)

• Excellent client rapport – ability to effectively advise on treatments for a client in the correct order to partake of multiple services in tandem.

• Ability to develop good professional relationships with the service providers, effectively managing their diary and to liaise with them directly to maximise appointment availability and resolve any client queries

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly, secure environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

On top of this, you will receive a great set of benefits, including 22 days holiday (with your birthday off too), great in-store discounts, a generous pension scheme and a culture of recognition which celebrates and rewards individual achievement

Uniquely You

At Harrods we believe anything is possible.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.