Front of House and Reservations Advisor

We are looking for a Front of House and Reservations Advisor to join the team within our Hair and Beauty Salon here at Harrods.

This is a permanent position, fulltime hours that can be worked over 4 or 5 days.

About the Role

The role is responsible for delivering exceptional results through exceptional experience and service for all customers. The role covers call centre administration duties and taking bookings and enquires via telephone and email. As well as acting as the first point of contact for all customers coming to the the Hair and Beauty Salon reception and ensuring they are made to feel welcomed.

The Front of House and Reservations Assistant is responsible for booking customers into the Hair and Beauty Salon as well as processing of transactions and deposits through tills.

About You

You’ll be proficient in appointment management with an ability to multitask IT systems with complete accuracy. You’ll have a minimum 12 months experience in a like for like establishment (Spa, Salon, Health Club, Medi-Spa, Aesthetic Clinic).

You will also have:

• The highest standards of discretion and confidentiality.
• Industry knowledge to compare and advise clients on the correct treatments.
• Excellent standard of written and spoken English with full understanding of Hair & Beauty terminology.
• Excellent client rapport.
• The ability to develop good professional relationships with the service providers, effectively managing their diary and to liaise with them directly.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods