Employee Relations Specialist

We are seeking an experienced Employee Relations Specialist to join our fast-paced HR team and provide expert solutions to complex employee relations issues.

About the Role

Our Employee Relations team is the first point of contact for resolving employee relations issues, combining employment law expertise with strong business knowledge. As an Employee Relations Specialist, you’ll work closely with senior stakeholders in the retail sector, playing a key role in delivering effective solutions. You’ll handle complex employee relations matters, investigating cases and providing hands-on support.

Additionally, you will guide internal partners across our HR functions including Resourcing, Learning & Development, Reward, and Talent Development. You’ll also be responsible for maintaining accurate records through our case management system and ensuring compliance with GDPR regulations.

Within this role, you will also:

• Offer feedback and coaching to managers during formal meetings and processes.
• Support business change initiatives by calculating the people cost, monitoring progress, and assisting with communications.
• Stay up to date on UK employment law, ensuring best practices are followed.
• Liaise with the legal team when necessary for case advice or tribunal preparation.

This role operates Monday to Friday, with two days per week on-site (either in Hammersmith or Knightsbridge), including Wednesdays as a team day in Hammersmith.

About You

You will bring solid experience as an Employee Relations Specialist, ideally within large organisations, where you’ve successfully led complex cases from start to finish. Your expertise in employment law will allow you to confidently guide senior leaders through sensitive employee relations issues, offering practical solutions and strategic insights.

You will also:

• Be a fair, values-driven individual who considers both the business and employees.
• Have relevant HR qualifications and experience working in a large team.
• Demonstrate strong organisational and communication skills.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods