Digital Media Operations Manager

We’re looking for a Digital Media Operations Manager to lead the delivery of innovative, data driven digital media solutions that elevate premium brand partners across paid, onsite and offsite media channels.

About the Role 

As Digital Media Operations Manager, you will play a pivotal role in delivering best in class retail media campaigns that drive measurable commercial outcomes. Working at the intersection of digital innovation, brand partnerships and media operations, you will oversee the end to end execution of multichannel campaigns, collaborating closely with agencies and internal teams to ensure flawless delivery, optimisation and reporting. This role combines strategic oversight with hands on operational excellence, helping to set the standard for digital media performance in a fast paced, customer centric environment.

Key responsibilities include:

• Managing the end to end delivery of paid media campaigns across major platforms including Meta, Google, YouTube, TikTok and onsite/offsite retail media channels
• Owning the operational pipeline for partner led campaigns, ensuring smooth approvals, tracking, reporting and optimisation
• Overseeing onsite and offsite media execution, including campaign governance, asset coordination and performance reporting
• Building and managing first party data audiences to support full funnel, cross channel media activations
• Managing media budgets, purchase orders and invoicing, ensuring accurate forecasting and cost control

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a confident digital media specialist who thrives in a fast moving environment and enjoys delivering complex campaigns with precision and impact. You bring a strong understanding of retail or brand media, using data and insight to inform decision making and optimise performance across channels. You will be comfortable working with multiple stakeholders, translating technical detail into clear recommendations, and proactively identifying opportunities to improve media effectiveness. Commercially minded and highly organised, you are able to balance strategic thinking with hands on campaign delivery, while maintaining a resilient and solutions focused approach.

You will also have:

• Strong experience managing paid media platforms such as Meta and Google, with the ability to analyse and optimise performance
• Proven knowledge of digital marketing analytics, data privacy principles and regulatory best practice
• Excellent communication and stakeholder management skills, with confidence presenting insights and recommendations

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.