Client Experience Assistant - Private Shopping

The Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services.

Adopting meticulous attention to standards and a genuine approach to strengthening relationships with our clients, built fundamentally upon credibility and trust, is what elevates our Assistants to a world class team.

About the Role

Our Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Client Experience Assistant is fundamental to the experience curated for our clients.

You will welcome our clients, see them to our hosting lounges, schedule appointments and room booking, manage our front desk, assist visitors in sign in procedures and maintain a clean and organised reception area.

About You 

As Client Experience Assistant, your ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations will be unmatched. Remaining calm and composed, you will deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary. You must be a fast learner, as you will need to quickly develop a full understanding of Private Shopping and be able to communicate this to a client when asked.

You will also:

• Be a team player, with proven experience in team environments.
• Provide exceptional customer service to our most discerning clients.
• Be able to work with multiple teams, and handle multiple requests, by ensuring organisation.
• Be able to work under pressure, by handling inquiries and provide accurate information about services, facilities and events.
• Be friendly, approachable and have a customer oriented attitude.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll enjoy a package that includes a salary of £27,500 , 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook and follow us @togetherharrods on Instagram