Brand Engagement Manager

We are seeking an experienced Brand Engagement Manager to revolutionize our approach to client and brand partnerships within the luxury and private client space. Your mission will be to design, refine, and implement strategies that effectively address the needs of our elite clients and prestigious brands. You will ensure our clients have access to exclusive products and experiences, that our team is well-informed on the latest trends and opportunities, and that our brand partners see us as a trusted ally in driving commercial success and brand loyalty.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the role

The Brand Engagement Manager will analyse client insights, understand client segments, manage a calendar of opportunities, coordinate events, and promote training sessions to enhance luxury client experiences and brand partnerships.

In addition to this you will also be responsible for:

• VVIC Client Insight Reporting: Coordinate and analyse client insight reports to identify and predict trends, needs, and opportunities within our most valued clients.
• Client Segment Expertise: Deeply understand the nuances of private shopping client segments. Act as the client's advocate within the Private Shopping Department, liaising with commercial and brand teams.
• Opportunity Calendar: Develop a comprehensive calendar of experiences, events, gifting, and training opportunities. Ensure relevant teams are informed and maximizing all opportunities.
• Event Coordination: Utilize insights from the Client Development Team (CRM) and sales input to propose client invite lists for various brand-led events.
• Training and Brand Immersion: Schedule and promote training sessions and brand immersion experiences for the sales team, encouraging participation and tracking outcomes.

About you

We are seeking an organized and commercially astute Brand Engagement Manager to join our team. This role requires an adaptable individual with exceptional communication skills, capable of building and maintaining relationships with both internal and external stakeholders.    

We are also looking for the follo

• Luxury Experience: Proven experience in the luxury sector, ideally within a VVIC environment, with a thorough understanding of luxury client lifestyles and demographics.
• Strong Network: A well-established network of brand contacts and the ability to navigate complex situations to achieve outcomes for our top clients.
• Data-Driven: Proficient in making data-based decisions and interpreting customer insights to inform strategies.
• Integrity and Trustworthiness: Demonstrates high levels of integrity and credibility.
• Data Proficiency: Skilled in data analysis, reporting, and creating impactful presentations.
• Brand Ambassador: Embody and represent our ‘leader in luxury’ persona in all interactions with brand partners.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this – and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belied that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart, we celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life and grown and thrive. What makes you unique makes us special.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods