After Care Consultant

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy, and care.

About You

You are someone who likes to build long-lasting relationships with clients, experienced in luxury retail, fine watches or jewellery, you are proactive and thorough; you take your time to make sure that the details are just right and are very solution-focused. Proud of what you do but never too busy to assist your colleagues.

This is a fixed-term contract until March 2020 and must be available immediately.

What to Expect

We are looking for a polished, forward-thinking professional who can handle a busy environment whilst ensuring you are giving quality service to all clients.

Our Aftercare sales teams will work with repairs, commission pieces, and inquiries from all clients– knowledge of repairs would be beneficial. You must be a part of the welcoming environment where every client gets an acknowledgment and approach. We have a strong team that is shown through the relationships they build with all their customers.

What is important?

A proactive communicator who meets the needs of your clients whilst communicating extensively with every member of the team to make sure that the client’s needs are met.

Our Promise to You

At Harrods, we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.