Talent Community: Personal Shopper (Mandarin/Cantonese/Chinese speaker)

Join our Talent Community:  Personal Shopper (Mandarin/Cantonese/Chinese speaker)

What is the Talent Community? 
 

Our Personal Shopper Talent Community is a space for passionate individuals who want to shape the future of Luxury Fashion at Harrods. By joining, you’ll stay connected, updated, and considered for upcoming opportunities across our Personal Shopping team.

About Personal Shoppers at Harrods

Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.

As a Personal Shopper you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs. You will navigate across the whole store, using your expertise across all categories including, jewellery, fashion, furniture and many more. No day will be the same.

About You

You will have a keen eye for trends, and be able to demonstrate consistently high client return rates. As well as being passionate for luxury service and products, you will be able to cross sell across our multiple categories with confidence. Your excellent communication skills and attention to detail will ensure every client feels valued and taken care of.

To excel in this role you'll have the following experiences and knowledge:

• Must be fluent in Mandarin, Cantonese and/or Chinese
• You are a client-led seller with exceptional customer service skills, evidenced by consistent customer service results.
• Clear demonstration of being able to hit high sales targets.
• Proven track records of achieving sales targets, whilst working independently.
• Emotionally intelligent with an ability to communicate and connect with a diverse range of customers and colleagues –across verbal, written and digital formats with an ability to “flex” to customer’s needs.
• Demonstrate a passion for delivering a consistently premium service experience for customers.
• Have the ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
• Hold an existing client portfolio, or able to demonstrate when you have built client relationships.

Future Opportunities

By joining our community, you are expressing interest for potential future Personal Shopper roles rather than an immediate vacancy. You may not hear from us straight away, but joining ensures you’ll be considered when opportunities that match your skills and interested become available.

Join here

If you’d like to explore a future with us, we’d love you to register your interest.