Private Shopping Assistant - Mandarin Speaker

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.

You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.

About the role

Within this exciting role there is a lot you will be responsible for on a day to day basis, below are just a few of the things you will be faced with:

• Assisting the Private Client Manger with servicing the client, this might be during an appointment or making arrangements before or afterwards.
• You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives and spotting additional needs of the client.
• Arranging add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
• Developing effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
• Processing transactions for the Private Client Managers. These can often be quite complex.
• Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.

About you

We are looking for passionate candidates who have the following skills and behaviours:

• Essential that you are fluent in Mandarin and English
• You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
• Have the ability to hold engaging and meaningful conversations with clients.
• Taking the initiative and being able to think on your feet.
• Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
• You will be organised and methodical in your approach to any given task.
• Team player and collaborative style.
• Cultural awareness and worldly knowledge.
• Depth and breadth of luxury product knowledge, both within Harrods and beyond.
• Ability to build authentic relationships based on trust, both with the client and internal stakeholders.
• Strong communication and listening skills; interpreting the needs of clients and acting upon them.

About Us

At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.

Our promise to you

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram