SAP CX (Marketing) Functional Consultant
- Full Time
- IT
- Permanent
- Remote
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We are looking for a SAP CX (Marketing) Functional Consultant to join our join our Digital Technology Development team in Harrods.
About The Role
As the SAP CX (Marketing) Functional Consultant you will provide functional and hands-on configuration experience to deliver a range of projects and improvement initiatives using the latest technologies, practices and processes.
You will be working as part of an agile cross-functional team, you will provide functional and hands-on configuration experience to deliver a range of projects and improvement initiatives using the latest technologies, practices and processes.
This role will be remote based, with occasion travel to the office required for team meetings.
You will also;
- Leverage your experience and SAP best practices to identify and implement solutions, maximising standard product utilisation and business value while minimizing bespoke development work
- Collaborate with Architecture, Delivery and Services teams to ensure solution compatibility with company standards
- Manage customer expectations via regular communication
- Reduce solution defects and rework
- Mentor junior members of the team, and act in an advisory capacity for pertinent design decisions and on the most appropriate approach to delivery
About You
You must have previous experience as an SAP CX/CRM functionalist consultant.
To be successful you will have the following;
- Previous experience as a SAP CX/CRM functional consultant.
- Proficient with Lead to Cash process. Experience of configuring end-to-end Marketing processes for B2B and B2C scenarios.
- Hands-on experience of at least one of the following applications: SAP Customer Data Platform (CDP), SAP Emarsys or SAP Marketing Cloud
- Experience of integrating various SAP CX products such as Sales Cloud, Service Cloud, Marketing Cloud, Customer Data Cloud etc. with each other
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Harrods reserve the right to close applications early if we receive a high number of applications for this role
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
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Health and happiness at work is a priority to us, and we have an extensive benefits package and recognition programmes to support you during your time with us. From up to 33% employee discount off in-store, pension plans and healthcare initiatives we offer a diverse range of benefits that you can enjoy.
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