Sales Associate - Home

As a Sales Associate within our Homeware department, you will be responsible for creating world-class experiences for each and every client. We currently have exciting opportunities available in our Cookshop, Bed & Bath, and Porcelain departments.

Our Sales Associates put our clients at the heart of everything that they do, building deep relationships and demonstrating exceptional product knowledge. As the face of our iconic brand, you are driven by passion for our customers and delivering best in class service.

About the Role  

Within our Home department, you will use your knowledge and understanding of Homewares deliver an elevated sales experience, tailoring your service approach to each client. You will make every customer interaction personalised and memorable by taking the time to understand and learn about our customers.

You will offer advice on features, styles, and solutions to help customers find the right pieces for their homes. As a sales associate, you will build comprehensive knowledge of all products within your department and wider services across the store and use this information to build credibility and delight out customers.

You will understand and execute all systems and POS procedures, process cash and card transactions efficiently and accurately and to full compliance. You will handle refunds with responsibility and integrity, and turn them into sales opportunities where possible.

You will also:

• Be curious about net promoter results in your department and understand themes in feedback.
• Take an interest in the wider store, new initiatives and services, and build a good network so you can help your customers navigate the different departments and services with ease.
• Be open to feedback from your manager, peers, colleagues and customers alike and responsive in taking actions for improvement.
• Ensure all visual merchandising is to standards and replenishment is monitored.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be an exceptional professional with a strong foundation in retail and customer service, with a passion and experience in delivering memorable customer experiences. You thrive in a fast-paced environment and enjoy building relationships with customers and colleagues alike.

You are motivated by achieving sales targets and enjoy helping customers make informed purchasing decisions. You take pride in your professionalism, product knowledge, and ability to translate technical information into simple, customer-friendly advice.

Your high standards set you apart, and you consistently demonstrate reliability, attention to detail, and a commitment to excellence.

You will also:

• Have a genuine passion for homewares and Interiors.
• Strong communication and interpersonal skills.
• Be confident in building product knowledge and keeping up with home trends.
• Have a proactive, customer-focused approach.
• Be flexible to work weekends, evenings, and holidays as required.

About Us

Harrods is one of the world's leading luxury department stores, and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods