Sales Associate - Gatwick Airport

Harrods at Gatwick Airport incorporates all the glamour and luxury of our Knightsbridge store and the energy and excitement of the terminal.

As a Sales Associate you will add memorable moments of delight to the customers as they peruse our Harrods store at Gatwick. You’ll add your retail experience to our airport location to create an unforgettable experience for visitors from all over the world

This is a full-time position of 38 hours per week, working on a 4 days on, 2 days off shift pattern. Shifts are either 3.30am-11.30am, 11.30am-8pm or 4am-12.30pm or 12.30pm-8pm. You will have 2 early shifts, 2 late shifts then 2 days off. Therefore, preference will be given to candidates who live locally to the airport.

Please note, due to the location of this role, all successful applicants will need to provide satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass, which can take approximately 2 months. Further details regarding timeframes will be provided at interview stage.

About us

Our Harrods store in Gatwick plays a key part in attracting hundreds of customers that visit the airport. As the world’s leading luxury retail emporium, we combine prestigious brands with sublime surroundings and magical customer experiences. Here, world-leading brands meet world-class service.

About the role

You’ll be responsible for providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), access to a competitive commission scheme plus joining our generous pension scheme.

About you

An understanding of excellent customer service gained from previous work experience is key. This may, or may not have been gained from experience within a retail environment, we are open to other career backgrounds and we can invest in your development to fill in some of the gaps and give you the tools needed to succeed. We are looking for a passion for people, Harrods, and providing world class customer service, going above and beyond to create moments of delight.

You’ll also -

• Have great organisational skills to keep the shop floor running smoothly
• Have the ability to remain calm, and measured even when under pressure
• You’ll be resilient, and adaptable to your audience and environment believing that anything is possible
• Be a problem solver, asking questions and listening effectively
• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike
• Enjoy the thrill of achieving sales targets

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram