Rolex CPO Brand Manager

As a Brand Manager for our Rolex Certified Pre-Owned department, you will put customers at the heart of everything you do, building long-lasting client relationships and demonstrating exceptional product and Harrods knowledge.

About the Role

Within this role, you will be the representative of one of the world's most prestigious watch brands for our clients. You will be responsible for delivering a holistic luxury shopping experience that reflects precision, heritage, and exclusivity synonymous with Rolex, ensuring each interaction is as exceptional as it is memorable.

You will play a crucial role in driving and inspiring the team, ensuring they embody the highest levels of product expertise and service excellence. You will understand the importance of cultivating long-lasting relationships with your team, as well as clients, Rolex, and with key internal stakeholders across Harrods.

As an industry expert, you will apply your commercial awareness to identify trends, insights, and opportunities, communicating these effectively to your Business Manager and Retail Manager.

You will also:

• Demonstrate a strong understanding of the wider luxury watch industry and the dynamics of Harrods.
• Deliver reporting and updates, ensuring clarity, consistency, and alignment with wider business objectives.
• Handle complex, high-value transactions.
• Raise the profile of Rolex through building strong networks.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

With proven experience of providing exceptional customer service, you will demonstrate a deep passion for the Rolex brand and a strong affinity for the Harrods vision. You will display high levels of self-motivation and intellectual curiosity, proactively expanding product expertise and maintaining an up-to-date understanding of the watch industry. You will think creatively and strategically, consistently finding ways to elevate the client experience and deliver moments of exceptional service that reflect Rolex's standards of excellence.

You will also:

• Foster a collaborative team culture, working seamlessly with colleagues and inspiring others to perform as a unified, high-performing unit.
• Demonstrate exceptional organisational ability, ensuring the shopfloor, client appointments, and team operations run with precision.
• Communicate with clarity and professionalism, showcasing excellent verbal and written communication with clients, colleagues, and brand partners.
• Apply analytical thinking to drive commercial performance, using data, insights, and trends to inform decisions and maximise the brand's potential.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.