Online Fulfilment Manager

Our Thatcham based .com team are now looking for a Manager who will lead the team to define best practices as well as cross functionality across .com to ensure that customer orders are processed and packed in a timely manner and in line with our SLA’s. 
About the Role 
The Online Fulfilment Manager is responsible for fostering a proactive and inclusive approach to all fulfilment tasks including automation challenges and or required order investigations, working together with the online picking Manager to streamline and define the customer order experience. 
This is a full time permanent position basing in one of our Thatcham location. Working hours rotate between lates and earlies over a 5 in 7 shift pattern. 
The Online Fulfilment Manager will also be responsible for:
•    Providing outstanding leadership for the team, setting clear direction and providing regular feedback.
•    Promoting continuous learning and development of the team, utilising all available company resources.
•    Regularly  reviewing  procedures  for  improvements  in  efficiency  and  working  practices,  and  to ensure that any recommendations are measured and implemented.
•    Running reports and confidently delivering business area analytics. 
•    Identifying individual training requirements and ensure that Department, process, system and product knowledge are encouraged.

About You 
You will have previous leadership experience preferably within a warehouse, distribution, logistics or ecommerce background. You will be a strong people manager with the ability to drive change within the team. You will also have the analytical ability to review reports and present data confidently. You will have  flexibility to support the team across multiple functions with the team end goal in mind. 
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods