Menswear Polo Ralph Lauren Supervisor

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Men's Polo Ralph Lauren combines collegiate classics and time-honored English haberdashery with downtown styles and all-American sporting looks in sportswear and tailored clothing. 

About the Role

As a Supervisor in Harrods for Polo Ralph Lauren in our Menswear Department, you will be the face of one of our most prestigious brands, providing a holistic shopping experience that is as unique as it is memorable. You will drive trade through building a loyal client base, arranging and hosting training sessions for the wider team, and delivering exceptional service standards.  You will raise the profile of the brand and build extensive networks across the store to maximise sales and eventing opportunities. 

You will be the key point of contact with the brand representatives externally, compiling detailed weekly reports and building a trusted relationship. In return, you’ll enjoy a package that includes a salary of £30,160, access to a competitive commission scheme, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

About You

As a exceptional retail professional, you will not only specialise in your own brand but will also have an in-depth appreciation of the wider industry and Harrods itself. You are driven by passion for our customers and delivering best in class service. You do this by putting customers at the heart of everything you do, building long-lasting client relationships and demonstrating exceptional product and Harrods knowledge. You will deliver excellence through detail, with proven experience in ensuring impeccable Visual Merchandising standards as well as diligent stock management.

You’ll also have:

• Self-motivation and be naturally curious, you will be keen to develop your product and industry knowledge
• An out-of-the-box mentality, to surprise and delight customers with exceptional customer service and interpersonal skills
• Exceptional organisational skills to keep the shop floor running smoothly
• Outstanding communication skills both written and verbal
• Ability to engage analytical approaches in driving the business of your brand

About Us

Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

On top of this, you will receive a great set of benefits, great in-store discounts with extra 10% staff only days and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram