Loyalty Operations Executive

We are looking for a Loyalty Operations Executive to join our Digital team at Harrods. This role will play a key role in delivering world-class customer loyalty campaigns as well as supporting the overall Harrods Rewards programme strategy and the future of loyalty at Harrods.

This is a fixed term 12-months position.

About The Role

Reporting to the Loyalty Operations Manager within the Loyalty team, the successful candidate will be responsible for the execution and management of end-to-end loyalty projects, promotions and campaigns for the Harrods customer. Supporting key objectives of the loyalty programme, ranging from the acquisition of new members, to retaining and building lifetime value with existing members.

You will also.

• Be responsible for the delivery of loyalty propositions and promotions across Harrods digital and physical channels
• Work closely with the Loyalty Operations Manager to continually Improve the Rewards customer experience, Identifying opportunities to reduce friction and Increase efficiency across all channels
• Manage Reward collateral across all Harrods sites, working with the Loyalty Assistant to manage stock levels
• Manage the Rewards colleague engagement programme, ensuring Rewards is a key priority across all customer touchpoints

About You

As the Loyalty Operations Executive you will have previous experience in a Loyalty, CRM, Marketing or Operations. You will have both Strong attention to detail with regards to reviewing and writing documentation and the ability to communicate and work with a diverse set of teams while confidently advocating for the central Loyalty strategy.

We are looking for someone who has excellent interpersonal and stakeholder management skills, able to quickly gain the trust and confidence of multiple stakeholders. Excellent time-management skills and the ability and willingness to multi-task. It is important for us to have someone who has strong work ethic and unwavering commitment to Harrods values as well as flexibility and readiness to adapt to changing priorities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Harrods reserve the right to close applications early if we receive a high number of applications for this role