Natasha Coventry-Marshall
and I manage this role.
Resourcing Partner
Learning Manager
- Full Time
- Hammersmith
- Human Resources
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
We have an exciting opportunity at the heart of Harrods – working alongside our Retail team – to lead on the development, implementation and evaluation of our learning experiences and tools for our customer-facing colleagues.
As a business, we pride ourselves on being exceptional every day. We prioritise excellence by empowering our colleagues with the knowledge, skills and tools they need to excel in their roles. Supported by the Learning & Development team, you'll collaborate with Retail Department leaders, managers and teams to solve business challenges, identifying solutions that address any capability or skills gaps – and deliver the ‘Anything is Possible’ experience for customers.
About the Role
This newly-created role will be pivotal to supporting, elevating and the success of key Retail initiatives at Harrods, including one of our biggest strategic investments to date – the expansion of our world-class Private Shopping service.
Principle accountabilities include:
- Provide expert knowledge in adult learning theory and practices.
- Accurate diagnosis of learning needs, working with stakeholders and SMEs.
- Create robust learning proposals and project plans, to execute on above.
- Apply knowledge of luxury lifestyle, brands and service, to L&D design.
- Discovery, Design and Delivery of all learning and development activities and supporting communication; incorporating a blended approach.
- Facilitate in-person sessions, briefings, train-the-trainer, 121 or team coaching.
- Evaluate the success of L&D activities and actively assess ROI for the business.
- Manage project budget, procurement and relationships with external vendors..
This will be a hybrid role, requiring you to work 3-4 days a week in Harrods HQ (Hammersmith) or in-store (Knightsbridge).
About You
We are looking for a learning and development specialist, preferably with experience working within the luxury Retail or Hospitality sector. You will be established at building effective, collaborative relationships with senior management and influencing at all levels.
You will also have:
- Expert understanding of adult learning design principles and best practices.
- Expertise and confidence in how to scope, design and deliver complex L&D projects, end-to-end, with minimum supervision and guidance.
- Engaging facilitation style, and confident communicating to senior audiences.
- Excellent relationship and stakeholder management skills.
- Strong coaching and influencing skills.
- Agility to work collaboratively within a programme team, and autonomously.
- Passion for customer-focus, putting client experience at the heart of everything.
About Us
There’s no place like Harrods. Harrods has a reputation for excellence, artistry and being the world’s leading Luxury Department Store. Today, we are so much more than our beloved Knightsbridge store. Our wide-ranging portfolio and services include everything from dot com, to our in-store wellness clinic to world class Restaurants, to Virtual Personal Shopping, and Hbeauty concepts.
At Harrods, our mission is ‘Anything is possible’. This is a mindset for our people, and a promise for our customers. We have five employee values that show us the way; We are Human, We strive to Exceed, We build Trust, We take Pride, We are One. These Values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
Join our dynamic HR team as a HR Services Advisor, where you will play a crucial role in supporting our business areas through the employee life cycle.About the RoleAs a HR Services Advisor, you will
Reference
VAC- 41537
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
We are looking for an exceptional strategic HR Business Partner, to collaborate with and guide our C-Suite and most Senior Directors on all things people strategy. This role is leading on the design
Reference
VAC- 40689
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
We are looking for an enthusiastic and forward-thinking HR Services Assistant Manager to lead and support our HR Advisor team, ensuring top-tier service delivery across the HR Services function.About
Reference
VAC- 41539
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Permanent
Description
We are seeking an experienced Employee Relations Specialist to join our fast-paced HR team and provide expert solutions to complex employee relations issues.About the Role Our Employee Relations team
Reference
VAC- 41473
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Human Resources
Contract Type
Fixed Term
Description
Our Colleague Experience team is looking for an experienced Senior Leadership & Talent Manager on a 12 month fixed term contract. This role is critical in driving and implementing talent and leadershi
Reference
VAC- 37718
Expiry Date
01/01/0001
Job managed by:
Olivia AthertonJob managed by:
Olivia AthertonRead our insights
Teaser
Head OfficeContent Type
Career StoriesPublish date
10/09/2024
Summary
This week, we sat down with Huma, one of our Assistant Merchandisers at Harrods, to get an inside look at life in the merchandising team. In this interview, Huma shares what her role involves, h
Teaser
Learning & DevelopmentContent Type
NewsPublish date
08/30/2024
Summary
Three stages. Three guest speakers. Three days of learning. We're excited to present our second Learn & Connect Fest, powered by inrehearsal's incredible network of speakers, experts, and
Teaser
Learning & DevelopmentContent Type
EventsPublish date
08/29/2024
Summary
Last year marked a significant milestone for apprenticeships at Harrods with a record number of learners joining the program and the implementation of new standards. This year, we celebrat
Teaser
Belonging & InclusionContent Type
NewsPublish date
08/19/2024
Summary
As part of our celebrations for South Asian Heritage month, global makeup artist Manny Shina joined us for an exclusive Beauty Masterclass. Our colleagues discovered the secrets to achievin
Teaser
Belonging & InclusionContent Type
NewsPublish date
08/09/2024
Summary
"My name is Eisa. I have been at Harrods for just over two years, working in Brand Partnerships, and I'm part of the R.E.A.D Network. Growing up South Asian is a big blessing. We have huge
Teaser
Head OfficeContent Type
NewsPublish date
08/05/2024
Summary
"The Harrods Events Team hold the authority on event delivery at an exceptional standard. Working alongside our brand partners and our Harrods stakeholders on event concepts from creative
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/25/2024
Summary
"We are truly proud to bring South Asian Heritage Month to life this year. This is the first time we are celebrating as a Racial Equality and Diversity network, and our aim is to make Sout
Teaser
Our Promise & ValuesContent Type
NewsPublish date
07/24/2024
Summary
Episode 6: Davinia & Anna In with the New It's been an exciting week for all of us at Harrods, as we have just launched our wonderful new range of Harrods products. We catch up wit
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/19/2024
Summary
"I'm delighted to share that, throughout July and August, our Racial Equality and Diversity Network (R.E.A.D) will be celebrating South Asian Heritage Month. This year's theme is "Free to
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/09/2024
Summary
Together with pride. Harrods, Rosewood London and L’Oreal joined forces to celebrate LGBTQIA+ Icons for Pride Month. We are proud to build conversations on diversity, inclusion and visibi
Teaser
Our Promise & ValuesContent Type
EventsPublish date
06/25/2024
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka
Teaser
AlumniContent Type
NewsPublish date
06/20/2024
Summary
We are delighted to announce that we've won the Community and Culture Award at The Alums for our Forever Green & Gold Alumni. This award recognises organisations that embody the best a
Discover more about our benefits
Health and happiness at work is a priority to us, and we have an extensive benefits package and recognition programmes to support you during your time with us. From up to 33% employee discount off in-store, pension plans and healthcare initiatives we offer a diverse range of benefits that you can enjoy.
Find out moreRecently viewed jobs