Job type Full Time

Location: Hammersmith

Sector: Customer Service

Contract type Permanent

What is Talent Community?

Our Contact Centre Service Advisor Community is for exceptional service advisors who want to shape the future of Harrods. By joining, you’ll stay connected to upcoming Contact Centre opportunities.

About the Role

As a Customer Service Advisor in the Contact Centre, you will be personable and empathetic whilst listening to our customers to handle their complex queries and find solutions. You will support our customers across all communication channels including email, telephone, livechat, WhatsApp and social media, aiming to resolve queries on first contact, minimising future contacts and simplifying processes for the benefit of the customer.

In the role, you will accurately capture the reasons for contact to allow the business to understand opportunities to develop, work collaboratively across teams to consistently get the right solution for the customer, and take ownership and resolve queries to a high standard in line with Harrods Values and policies.

You will also:

Achieve agreed KPI targets for quality and productivity.
Continue to learn and grow by developing skills beyond core activities.
Seek opportunities to retain customer loyalty and create memorable experiences.

Future Opportunities

This is an opportunity to register your interest in potential future Contact Centre Service Advisor positions and is not linked to a current vacancy.

While you may not hear from us immediately, joining our Talent Community ensures you'll be considered when suitable opportunities become available that match your skills, experience, and interests.

Join Us

If you'd like to explore a future in Customer Services with Harrods, we'd love to hear from you.

Register your interest today and become part of our Contact Centre Service Adviosr Community to stay connected with upcoming opportunities across our stores.

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