Head of Communications

We are seeking an experienced and strategic Head of Communications to lead Harrods' external communications efforts and brand across all channels.

About the Role

As the Head of Communications, you will play a key role in shaping and executing Harrods' corporate and consumer communications strategies. Working within the Corporate Affairs team, you will oversee both proactive and reactive communication initiatives, ensuring the brand is well-positioned in the eyes of media, industry stakeholders, and consumers. This role requires a strategic thinker with strong industry connections and a track record of successful communications leadership.

Key duties include:

• Developing and implementing a holistic communication strategy, focusing on corporate and consumer outreach.
• Leading PR campaigns across multiple Harrods divisions, including Fashion, Beauty, and Food, as well as supporting key brand partnerships.
• Managing crisis communications and mitigating potential risks to the brand in collaboration with the Crisis Management Team.
• Building relationships with key media and industry contacts to secure coverage in high-impact outlets.
• Overseeing a team of managers and communications professionals, guiding their development and ensuring cohesive messaging across all channels.

This role works Monday to Friday, with a blend of office-based days in Hammersmith and flexible remote working.

About You

You will be an accomplished communications professional with a strong strategic mindset and the ability to deliver impactful messaging at both corporate and consumer levels. You will be confident working in a fast-paced environment, with the experience needed to handle complex issues and maintain Harrods' reputation as a leading luxury brand. You are proactive, adaptable, and possess a deep understanding of the communications landscape, with a focus on luxury retail, policy, and media relations. Your ability to build relationships and influence at all levels, including C-Suite stakeholders, will be critical to your success in this role.

You will also have:

• Significant experience in leading communication strategies, including crisis management and brand positioning, with a proven track record of success in a senior role.
• A well-established network of media, industry, and external affairs contacts across various channels, with a history of securing high-quality media coverage.
• Demonstrated ability to work collaboratively across departments, influencing key internal and external stakeholders to deliver cohesive and aligned communications.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods