Customer Service Adviser
- Full Time
- Knightsbridge
- Customer Service
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment.
As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.
About The Role
You will be part of our in store Customer Service team who are based on the 3rd floor of our iconic Harrods building. Their mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods.
Everything the team does is about supporting seamlessly the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. In person help is provided by a team of specialists, working together and go the extra mile to deliver an exceptional experience for every visitor shopping with Harrods.
About You
They key thing is that you are passionate about customer service! With your friendly and welcoming manner, you are able to confidently resolve issues or queries that customers raise with you. You are a team player who takes initiative and strives to exceed customers’ expectations. You will also:
- Be self-motivated and organised, with strong listening skills.
- Be able to speak English to a high standard, with the ability to liaise with various departments and have good communication skills.
- You’ll be resilient, and adaptable to your audience and environment believing that anything is possible.
- Be a problem solver, asking questions and listening effectively.
- Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
- Display knowledge of Microsoft Office, Word, Excel, PowerPoint.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
Related jobs
We are sorry but your search has returned no results.
Please try some of the links below to find what you are looking for:
Read our insights
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/kO6mZRdQiUW23Ajcn_1j1w/75/READ-FS.jpg)
Teaser
GeneralContent Type
NewsPublish date
07/25/2024
Summary
"We are truly proud to bring South Asian Heritage Month to life this year. This is the first time we are celebrating as a Racial Equality and Diversity network, and our aim is to make Sout
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/kpF7PkR6I0q2ywjcn_1j1w/75/H.png)
Teaser
Our Promise & ValuesContent Type
NewsPublish date
07/24/2024
Summary
Episode 6: Davinia & Anna In with the New It's been an exciting week for all of us at Harrods, as we have just launched our wonderful new range of Harrods products. We catch up wit
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/9ihJ8rqyUUO2WAjcn_1j1w/75/1.jpg)
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/19/2024
Summary
"I'm delighted to share that, throughout July and August, our Racial Equality and Diversity Network (R.E.A.D) will be celebrating South Asian Heritage Month. This year's theme is "Free to
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/ibV2hJmM3Eu10Qjcn_1j1w/75/Attrax+Thumbnails+(2).jpg)
Teaser
Belonging & InclusionContent Type
NewsPublish date
07/09/2024
Summary
Together with pride. Harrods, Rosewood London and L’Oreal joined forces to celebrate LGBTQIA+ Icons for Pride Month. We are proud to build conversations on diversity, inclusion and visibi
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/HDqMvkmIwUHFagjckQeAsQ/75/Attrax+Thumbnails.jpg)
Teaser
Our Promise & ValuesContent Type
EventsPublish date
06/25/2024
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/nsdCHQct7UPFcQjckQeAsQ/75/Heading.jpg)
Teaser
AlumniContent Type
NewsPublish date
06/20/2024
Summary
We are delighted to announce that we've won the Community and Culture Award at The Alums for our Forever Green & Gold Alumni. This award recognises organisations that embody the best a
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/6RO_4h0_t0an0AjcjzTFtA/75/Untitled+design+(1).jpg)
Teaser
Belonging & InclusionContent Type
NewsPublish date
06/19/2024
Summary
Our latest 'This Is Me' film for Pride Month 2024 is featuring Cristo Stuart. He is sharing his heartfelt story of growing up, living proudly as a cherished member of the LGBTQIA+ communit
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/8uev-ONxPEqnwgjcjzTFtA/75/Untitled+design+(1).jpg)
Teaser
Our Promise & ValuesContent Type
NewsPublish date
06/18/2024
Summary
Last night, we celebrated the unwavering loyalty of our incredible people. To honour this special occasion, we have created a heartfelt video featuring seven of our colleagues, each sharin
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/fTEWBe-SN0VyUQjcfzL3YQ/75/Untitled+(YouTube+Thumbnail)+(3).png)
Teaser
Belonging & InclusionContent Type
NewsPublish date
05/31/2024
Summary
Today marks the start of Pride Month at Harrods – a moment where our LGBTQIA+ Network takes centre stage to celebrate inclusion, advocacy and allyship within our community. This year, Pride
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/1A2ZZxFs0UeT6Qjcf3FWsQ/75/Untitled+(YouTube+Thumbnail).jpg)
Teaser
Chefs & HospitalityContent Type
NewsPublish date
05/30/2024
Summary
We recently hosted our first ever Young Chef competition at Harrods. This competition aimed to evaluate the ability of Harrods chefs to plan, prepare, and present a menu using locally sour
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/CWSKp5PXNUlSxAjccMG0QA/75/Untitled+design+(3)+(1).jpg)
Teaser
Belonging & InclusionContent Type
NewsPublish date
05/13/2024
Summary
Movement x Mental Health Awareness Today is the first day of Mental Health Awareness Week 2024. As a part of our internal celebrations at Harrods, we will be focusing on the theme of "moveme
![](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481130/2667ff32-dcfb-4a4a-8fec-e2e20c502f23/2023.15250-main/img/xZocj1D11U1SwgjccMG0QA/75/Untitled+design+(1)+(1).jpg)
Teaser
Belonging & InclusionContent Type
NewsPublish date
05/13/2024
Summary
This is Me by Alice Alice Austin shares her story with movement and wellbeing and the impact it has had on her whole life as part of our celebrations for Mental Health Awareness Week 2024.
Discover more about our benefits
Health and happiness at work is a priority to us, and we have an extensive benefits package and recognition programmes to support you during your time with us. From up to 33% employee discount off in-store, pension plans and healthcare initiatives we offer a diverse range of benefits that you can enjoy.
Find out moreRecently viewed jobs