Corporate Service Account Assistant

Our Corporate Partnerships team is looking for a Corporate Partnerships Assistant, who will provide valuable support to the Corporate Service team, ensuring the day to day operations of the department run smoothly and efficiently, sales targets are achieved and Harrods corporate clients’ expectations are exceeded.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

Reporting into the Corporate Service Sales Manager, as the Corporate Service Account Assistant, you will be an ambassador for the department. You will ensure world class customer service is delivered at all times and that you demonstrate expert luxury product knowledge. You will build quality relationships storewide to assist with the execution of corporate orders and communicate collaboration opportunities to the senior team.

This is an excellent opportunity to learn the ways of corporate partnerships, and you will be the first point of contact and support for very well known names and brands who require this type of service from Harrods. 

As the Corporate Service Account Assistant, you will support the team with incoming client sales enquiries, assist the team with customer orders and the sales cycle from enquiry to end delivery, manage the Corporate Service shared inbox on behalf of the team, execute product proposals to a high standard and according to client specifications and consistently aim to provide the highest quality service.

You will also:

• Understand and properly execute all relevant POS systems and Harrods sales procedures to ensure prompt and efficient sales transactions.
• Support the team with administrative tasks such as data entry of customer orders and sense checking of data.
• Assist with Corporate gift card orders: gift card order form submission, bank transfer notifications (BTN’s) , tracking of gift cards and activation requests for gift cards.
• Shopfloor picking and consolidation of corporate orders across the store.
• Assist with diary management and meeting room bookings
• Carry out a weekly analysis of sales with the Sales Manager
• Assist with the processing of Christmas hamper orders on SAP.
• Track orders through Intelligent Shipper.

About You

Ideally, you will have previous experience within a B2B sales role, as well as experience within a retail environment.  You will a track record of delivering to targets whilst providing the best in class service to your clients.

You will also:

• Demonstrate excellent written and spoken grammar
• Have experience of using the Microsoft Office packages
• Passion for and knowledge of the luxury retail sector and related brands.
• Strong customer service skills
• High level of attention to detail, good organisational skills and time management.
• Flexibility - over peak periods there is the possibility that overtime will be required.
• Ideally have experience with a CRM database.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods