Concessions HR Assistant

We are looking for a Concessions HR Assistant to provide high-quality administrative and query resolution services for our Concession colleagues.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

As a Concessions HR Assistant, you will serve as the first point of contact for Concession HR queries, ensuring fast and seamless query resolution. You will handle ongoing administrative tasks, participate in project work and reports, and assign complex cases to the relevant support teams.

In this role, you will be responsible for:

• Delivering exceptional customer service and HR support through all HR channels to Concession colleagues.
• Monitoring and managing the shared mailbox, ensuring accurate and timely resolution of queries in line with the departs Service Level Agreements.
• Administering and assigning cases via the Freshservice system, ensuring regular follow-ups and timely case resolution.
• Oversee the administration of Rewards Cards for Concession workers.

This is a hybrid role, with 3-4 days a week in our Hammersmith Head Office.

About You

You will have excellent customer service skills, a keen eye for detail, and the ability to produce a high-quality work, in a fast paced environment. You must be capable of multitasking, balancing calls and emails efficiently. A working knowledge of HR systems—especially Workday—and an understanding of the HR operating model are essential. Previous HR experience is preferred.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods