Etienne Hayward
and I manage this role.
Associate Resourcing Partner
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Experience Assistant Manager, is to support and lead our team of Client Experience Assistants and Waiters within our world class Penthouse and Private Service Suite which is specifically dedicated to our Private Shopping Clientele.
Our Client Experience team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. The Client Experience Assistant Manager role is fundamental to the team and the client experience curated here at Harrods, ensuring that you and your team provide a seamless hospitality experience.
With a focus on the F&B experience across both of our sites, you’ll be the gate keeper of our reception and lounge areas. You’ll ensure the luxury standard of our private areas are maintained consistently throughout the department and that all areas are clean and comfortable. First impressions are lasting impressions.
About the Role
Developing the Client Experience team through on the spot coaching and delivery of team trainings, with the objective to upskill on the fundamentals of luxury service and proactively managing rooms and spaces to ensure smooth transitions and impeccable luxury standards are just a couple of the responsibilities our Client Experience Assistant Manager will take on.
They will keep an abreast of store information; restaurants, services, pop-ups, etc., as well as the local area to be credible and exceed expectations and need whilst handling and solving all client complaints ensuring we turn a negative into a positive outcome for our clients.
Other key responsibilities will include:
- Leading and managing our Client Experience team to deliver an outstanding Front of House & Hospitality service.
- Flexing your communication style to suit an international client base, & build authentic relationships with our key clients built on trust, discretion and meaningful conversations.
- Working closely with management to personally deliver and support on service, event and experience based projects to achieve world class results.
- Working closely with your team to produce streamlined standard operating procedures to standardise and streamline our food & beverage operations.
- Taking ownership of monthly invoicing and tracking monthly expenditure.
About You
With a strong track record of delivering exceptional Front of House / hospitality experience to high end clients, you will be passionate about delivering the very best for our clients, and luxury service standards at all times. You will build a strong network throughout the business to offer a pre-emptive service and exceed our clients’ expectations. Outstanding execution of people management processes, including but not limited to, team development plans, supervisor development, people management HR processes, team rotas and recruitment are vital as Client Experience Assistant Manager – Front of House.
Furthering this, you will have impeccable attention to detail as you will ensure the standards of our luxury environment are upheld at all times, whilst exhibiting a true passion for leadership and influencing change through genuine ‘from the front’ management style.
You will also be a motivating and engaging manager, conducting daily meetings, inspiring our Client Experience team & Private Shopping Waiters and setting them up for success for the day ahead.
About Us
At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative fashion designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.
Our Promise to You
Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Hybrid at Harrods
At Harrods, we understand that every role is different. That’s why our approach to hybrid working is flexible. Some colleagues are fully on-site, while others split their time between the office and home – this is what we call ‘Hybrid’.
We believe in the value of coming together to connect, collaborate and learn, while also appreciating the benefits of focused work from home. Most hybrid roles involve being on-site at least three days a week, depending on business needs.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Part Time
Sector
Front of House
Contract Type
Permanent
Description
We are now looking for fully flexible waiters for 16-hour flexi roles to join our teams and to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creat
Reference
VAC- 46703
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinRead our insights

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser
Learning & DevelopmentContent Type
EventsPublish date
04/08/2025
Summary
"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide

Teaser
GeneralContent Type
NewsPublish date
04/08/2025
Summary
As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as t
Recently viewed jobs