Barista

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House, we drive ourselves and inspire others to always push for more and to create moments of magic for our customers. 

About the Role 
Our Front of House teams set the scene for exceptional experiences and are an invaluable part of our Restaurants family. Baristas across Harrods are flexible to our customers’ needs and go above and beyond to make anything possible. They know what it means to go the extra mile and nothing is too much trouble.

The role will work closely with the Restaurant Manager to achieve the commercial outputs across the area of business and to deliver on exceptional guest delivery and experience.

 
You will have a focus on daily operational excellence and the role’s key attributes will be delivering a world class barista experience. The main responsibilities are to support the bar team to deliver on the combined Harrods goals, as agreed with the Restaurant Manager.

About You 
You will be a trusted team player who has a track record of hospitality experience, with time spent working at a high end bar or café environment. You are comfortable working in a fast paced and busy environment and have great knowledge and a passion for food and drink. You will have the ability to perform duties effectively and at the highest standards with minimum supervision and guidance.  
 
You will have great time-management skills and a strong customer focus when dealing with both internal and external parties. You’ll have exceptional interpersonal skills and a good attention to detail. By being cool, calm and collected, you’ll be able to manage all kinds of situations and think on your feet. 

You will also:

•    Have a comprehensive knowledge of the restaurant drinks menu and allergens as well as a good knowledge of any specials promotions. Able to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards.
•    Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.
•    You are an excellent communicator and you can motivate your colleagues to ensure the smooth running of the operation maintaining company standards at all times. 

About Us 
As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit team who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day. Commercial outputs of our existing business will be a key driver of success where we set long term goals of developing revenues and finding opportunities to do so, you will constantly evaluate the numbers and find ways to develop trade in low performing spaces. 

Our Promise To You 
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In joining the Harrods Team, you will receive: 

• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Up to 30 days’ annual leave (including bank holidays) & your birthday off.
• 25% - 50% Harrods discount dependant on brand.

Uniquely You 
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods  

*The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% funds available each period according to the Rules, a copy of which will be provided to all members.