Team Leader

Our distribution team are currently looking for a Team Leader  to support the Export Shipping department within our Knightsbridge store.

This position works varied shifts between 9am and 9pm across any 5 of 7 days a week with regular weekend work.

About The Role

In this role as team leader, you will support and report to the Manager in the day to day running of the department ensuring that all KPI’s and objectives are met. This will include working with the Sales Advisors on the store floor, Couriers and your Dispatch and Delivery colleagues to manage the smooth running of all deliveries .

This would also include:

• Dealing with tight deadlines with conflicting priorities.
• Updating colleagues and customers by email and telephone communications.
• Responsible for checking all tasks are carried out correctly according to department procedures.
• Investigating customer service complaints and escalate where appropriate.
• Assisting the Delivery Services team when required

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

The ideal candidate for this role should have experience in customer service / supply chain roles, you will be a valuable team player who thrives on getting the job done to high Harrods standards. You will have great attention to detail in the day to day endeavours in the department.

As you will be using online systems in your day-to-day tasks, you will need to be computer literate; numerical, literacy, multi-tasking and communication skills are essential.

You’ll be passionate about the customer experience and motivated to work with others to deliver a seamless customer service experience in a fast-paced environment.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
 
Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods