Store Services Manager

Our Store Services team is looking for a Store Services Manager to provide strategic leadership and direction for our  team of cleaning, waste and pest management experts in our Knightsbridge store.

Store Services is a fundamental part of what makes the Harrods store tick; our experts make sure our cleaning and waste standards are of the very highest order so that customers have a truly superb experience every time they visit. Looking after 1.5 million square feet of property can be a challenge, but quick thinking, determination and teamwork results in Harrods always exceeding expectations. 

This role will cover the PM shift of the team which is 12.30pm to 9pm. The working pattern is 5 days over 7 which will include weekends and bank holidays.

About the Role

As part of the Store Services Management team & reporting into the Senior Facilities Manager, you will line manage up to 4 team leaders, who in turn manage a large team of cleaning operatives. They will manage the day to day operation of the cleaning services provided, allowing you to take accountability for the more strategic objectives of the store services business. 

You will be a highly visible manager, keen to be in front of stakeholders to represent your function.  You will have full awareness of how your business is running; ultimately, high standards and high performance are the key success factors and this comes from numerous areas. Managing your team leads effectively to give them the ability to deliver, keenly investigating continuous improvement opportunities, and conducting regular audits of work to provide thorough and regular feedback to the wider team.    

Your commercial mindset will enable you to think of the bigger picture; how can we continuously improve the store services function? Can we negotiate better opportunities with suppliers to ensure we are utilising their services to the fullest? Can we capture issues and record data more effectively to improve our functionality and evidence improvement requirements? There will be opportunities to support on larger-scope, strategic projects which require long-term thinking. 

This role will primarily work on a day shift, 5 over 7 days, on a 37.5 hour working week. You will need the flexibility to be able to work weekends and bank holidays, when required. 

About You

You will ideally have experience within soft services for a large, multi-faceted building, luxury or heritage establishment, frequented by a huge footfall of visiting public – this could be from events/stadia, sporting associations, cleaning service providers, supermarkets, hotels etc. 

You will also:

• Be a strategic, inspirational leader – able to lead teams to success.
• Be a keen point of neutrality, able to navigate escalated issues and come to a positive conclusion, asking the ‘why’ and challenging where necessary.
• Be confident dealing with stakeholders around the business, able to describe challenges in a proactive manner, rather than reactive  talk to the team and describe challenges – meet with stakeholders regularly. Rather than it being so reactive. 
• Able to create strong ties to other business areas, e.g. HR, Recruitment and Employee Relations.
• Be keen to attend management meetings and confident to report in those meeting to senior management within the facilities team.
• Be skilled in invoice management, improving our processes where relevant.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods