Rolex Sales Associate

As part of our Rolex team, you will be responsible for creating world class customer experiences within the Rolex Boutique at Harrods. As the face of two iconic brands, you are driven by passion for our customers, product, and delivering the best in class service.

You do this by putting customers at the heart of everything you do, building deep customer relationships and demonstrating exceptional product and Rolex knowledge.

About the role

As a Sales Associate, you will provide a world-class, personal customer service, demonstrate exceptional product knowledge, and build lasting customer relationships that naturally lead to achievement of revenue targets, as well as repeat customer visits. You will drive sales by accurately identifying clients needs, clearly articulating key technical features and heritage benefits, and recommending suitable complementary or alternative Rolex references where appropriate.

You will share ideas, insights and best practices with colleagues to support collective performance and continuous improvement within the Rolex business. It is important to stay informed about store-wide and Rolex-specific initiatives and services, building strong cross-department relationships to support a seamless client journey.

You will also:

• Consistently complete all Rolex Advisor, external, and in-boutique training to deepen product expertise and deliver and outstanding, brand-aligned client journey.
• Partner with the team and Management to achieve Rolex-specific NPS and service KPIs by delivering consistently exceptional client experiences while upholding strict Rolex brand and service standards.
• Build and maintain expert knowledge of Rolex collections, technical features, and service propositions, while developing strong awareness across the wider store to enhance credibility and deliver informed client recommendations,
• Align with a collaborative team culture united with both Rolex values and Harrods service standards.
• Support the Rolex Brand Manager and Retail Manager in achieving monthly boutique sales targets, contributing to both team and individual Rolex sales objectives.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About you 

You will have a strong background in luxury retail and sales, with the ability to build lasting client relationships, and also be able to develop and maintain strong working relationships with Rolex brand representatives and key stakeholders, supporting alignment with brand expectations and initiatives. You will demonstrate a genuine passion for Rolex watchmaking, heritage, and the wider luxury watch industry to deliver knowledgeable, confident, and high-quality client interactions.

You will also:

• Support team members by consistently maintaining boutique standards, ensuring immaculate presentation, service excellence, and brand integrity.
• Have great organisational and collaboration skills to keep the shopfloor running smoothly, providing boutique cover as required.
• Actively seek and apply feedback from managers, colleagues, and clients to continuously enhance sales performance and service quality.
• Have the ability to remain calm and measured, even when under pressure.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.