Product Catalogue Senior Administrator

We are have an exciting opportunity for a Product Catalogue Senior Administrator to join our IT team here at Harrods.

About The Role

As the Product Catalogue Senior Administrator you will be responsible for the troubleshooting of errors in product creation, both reactively and proactively, as well as facilitating training for fellow team members.

You will also;

• Review weekly data quality reporting and provide insights into results.
• Facilitate the training of new Administrators in the team (temporary and permanent staff); covering systems setup, article creation workflows, SAP, Freshservice and other key tools and processes.
• Responsible for investigating and correcting any data or process issues.
• Work with functional teams to build support for data quality standards in relation to completeness, validity, timeliness & accuracy
• Ensure reliability, procedural integrity, and efficiencies to drive a continuous service improvement culture across the IT department and landscape

About You

The ideal candidate will have exceptional attention to detail as well as having a curiosity mindset to effectively investigate and solve problems. It is important for this role that you are resilient and flexible, comfortable with complexity, ambiguity and performing to deadlines.

You will also have the following;

• Previous experience with SAP
• Good Microsoft Office literacy - Word, PowerPoint, intermediate Excel (xlookups and pivots)
• You will be results-driven and delivery focused
• Strong communicator with a desire to share subject matter expertise
• A collaborative and an effective relationship builder, across both different functions and levels of the organisation

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods