General Manager of International Restaurant Operations
- Full Time
- Knightsbridge
- Management and Support
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Reporting to the Director of Restaurants & Kitchens, we are now looking for a General Manager of International Restaurant Operations, who will be responsible for all Food & Beverage activity outside of Harrods Knightsbridge.
About The Role
This position will form part of the Executive Management team within the directorate whilst leading on all restaurant operations internationally. The core responsibilities of this role will be to lead a team of Operations Managers to ensure we operate our F&B outlets outside of the UK to a world class standard in line with our strategy and vision focusing on operational excellence to drive standards and find commercial opportunities to push our business forward in both our own bought and franchised business.
This role will set the benchmark of what good looks like in all that we do in our international operations and will ensure we push to achieve and exceed these targets daily through change management, leadership, being hands on and through strong communication skills. The role will also understand best in class franchising models to build our own brand equity, manage these relationships through contracted and relationship governance and selecting the right partners for our objectives. Working with the Director of Restaurants & Kitchens and Director of International Business Development & Communications you will drive commercial deals and opportunities of new brands and concepts into our spaces.
About You
You will be an experienced operations manager, having previously:
- Managed multiple locations of restaurants before including overseas for a number of years, we are seeking want a well versed operations manager with a lot of experience.
- Been involved in contracting of franchises before so you understanding the relationships, commercials and contracting required to protect a brand.
- Managed relationships and stakeholder relations to manage the brand.
- Led best in class reporting on how these relationships are managed and contracted.
- Led a strategy understanding how to plan and articulate this to a wide community.
- Led and developed teams providing regular feedback ensuring everyone has a robust development plan and SMART objectives which they are regularly measured against.
You will have experience to bring to our team in franchise management, long term management of various different operating models locally and internationally, proven record of delivering on projects and commercial results, developed and interpreted goals and objectives into a tactical and long term strategy to be successful in the role. Ideally, you will have experience working across multiple countries and time zones. Please note, this person in this role will have be expected to travel internationally as required.
About Us
Harrods is the world’s leading luxury retail emporium, with a mission to craft magic, memorable experiences for our customers. We currently have three international restaurant locations, with a fourth opening later this year, as well as our five H beauty Champagne bars.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
On top of this, you will receive a great set of benefits, including 25 days holiday (plus your birthday off and an additional day to do something for charity), great in-store discounts, a generous pension scheme (if you contribute 6%, Harrods contributes 10%), BUPA healthcare and a KPI related bonus scheme.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people, our culture, and careers opportunities search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram, @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
We have an exciting opportunity for a Restaurants Events Executive to join our Harrods Restaurants Events Team. This position will support the delivery and execution of both the Harrods Events Strateg
Reference
VAC- 47147
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
An exciting opportunity has arisen for a Culinary Admin Coordinator to join our successful Harrods Catering office team. We are bringing on board some of the highest profile partners in restaurants an
Reference
VAC- 46805
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
Our ambition is to be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise, customer service and profitability
Reference
VAC- 45022
Expiry Date
01/01/0001
Job managed by:
Lucy GovanJob managed by:
Lucy GovanRead our insights

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Teaser
Learning & DevelopmentContent Type
EventsPublish date
04/08/2025
Summary
"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide

Teaser
GeneralContent Type
NewsPublish date
04/08/2025
Summary
As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as t
Recently viewed jobs