Brand Manager

We are currently looking for a Brand Manager to join our Fine Watches department. You will be the face of our iconic brand, driven by passion for our customers and delivering the best service. You will do this by putting customers at the heart of everything you do, building long-lasting client relationships and demonstrating exceptional product and Harrods knowledge.  

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team.

About The Role

As a brand manager, you will be the face of the brand that you represent and be responsible for providing the best shopping experience that is unique and memorable for every customer that you encounter. Your excellent communication skills, product awareness and attention to detail will assist you in making the correct decisions as a Brand Manager.

Other key responsibilities of a Brand Manager are:

• Building long lasting relationships with clients and stakeholders across the business.
• Great product knowledge.
• Be confident when handling large and complex transactions.
• Drive trade through organising training sessions, overseeing client outreach initiatives and driving exceptional service standards.
• Ensure all visual merchandising is aligned with Harrods’ and the brands expectations.
• Maintaining standards in both front and back of house areas.
• Working towards targets and completing trade reports.

About You

With proven experience of providing exceptional customer service, you will integrate seamlessly into the Harrods way. You will be working within a fast-paced and unique environment, and so need to be confident with a composed approach to your role.  

You will also have:

• A genuine interest and passion for Fine Watches and Harrods.

• An outside of the box thinking mentality, to surprise and delight customers with exceptional customer service and interpersonal skills.
• An a strong ability to drive a brands performance.
• Self-motivated and with a naturally curious disposition, you will be keen to develop your product and industry knowledge.
• Strong ability to work within a team, with the ability to work effectively as one unit.
• Experience within Fine Watches and knowledge of the pieces.
• An ability to engage analytical approaches in driving the business of your brand.
• Great organisational skills to keep the shopfloor running smoothly.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods