Job type Full Time

Location: Hammersmith

Sector: Sales Associate

Contract type Permanent

Our Administrators act as the client liaison between internal and external workshops, and the Aftercare department, ensuring clients have the most up to date information regarding repairs and clarifying any aspects outlined by the Workshop.

About the Role

Within the role, you will act as the final check of a watch repair before it is released back to the client, ensuring all proceeded work has been carried out by the relevant parties and is to a satisfactory standard, ensuring SLA's are met and chasing brands for updates when needed. As an Administrator, you will handle the verification of invoices and ensure repairs are updated systematically, logging and uploading all invoices onto internal repairs portal and the margin tracker. You will manage the Aftercare email inboxes, ensuring SLA's are met and coordinating all resulting client communication thereafter, also handling complaints with clients and brands confidently with all correct information, before Management escalation is required.

You will also:

Receive estimates from brand workshops and regenerate them for client understanding, accurately calculating any monies owed.
Be fully conversant with internal booking in systems (SSC), with ability to troubleshoot issues as and when they arise.
Proceeding, declining, or amending any work required with the brand on the original estimate, as per the clients’ wishes.
Maintain a clear log of all work that has been accepted back into store from the brand workshops.
Proficient in SSC, ensuring that relevant chases with the brand for overdue repairs are carried out, and repairs are pushed through to the final collection activity promptly.
Oversee safe dispatch of all goods via high value courier via UK and overseas, and all necessary system and paperwork.
Maintain and update all internal contact and pricing documents to ensure accuracy of information

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

We are looking for an Administrator with excellent working knowledge of Microsoft Outlook, Word, Excel, and the ability to learn new systems quickly. You will have excellent time management skills and experience multi-tasking in accordance with changing priorities throughout the working day, using your attention to detail and time management skills to work towards tight deadlines. You will be a confident communicator who is comfortable to converse with clients and raise issues with Senior Management and internal stakeholders.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

List #1

Related jobs

Sales Associate

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

We are looking for a Sales Associate to join our team in the Rolex boutique at Harrods, where you will create world class customer experiences. As the face of two iconic brands, you are driven by pass

Reference

VAC- 55882

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Sales Associate - Beauty

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

As a Sales Associate within our cutting‑edge Beauty departments, with a particular focus on Skincare, you’ll enjoy a package that includes access to our renowned Harrods benefits, including generous d

Reference

VAC- 55571

Expiry Date

01/01/0001

Job managed by:

Pauline Stretton-Drouet

Job managed by:

Pauline Stretton-Drouet

Fine Watches Brand Manager

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

We are seeking a dynamic, creative, and passionate professional to join our team in Fine Watches as a Brand Manager for one of our most prestigious brands. You will be responsible for creating world c

Reference

VAC- 55419

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Sales Associate – Fine Watches

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

As a Sales Associate within our Fine Watches department, you will be responsible for providing world class customer service, demonstrating exceptional product knowledge and building high quality custo

Reference

VAC- 55418

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Join our Talent Community: Sales Associate - Home

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

What is the Talent Community?Our Talent Community is a space for passionate individuals who want to shape the future of Home. By joining, you’ll stay connected, updated, and considered for upcoming op

Reference

VAC- 55425

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Aftercare Consultant

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

Our Fine Watches division is looking for an Aftercare Consultant to be the face of our prestigious Aftercare service. This is a rare opportunity to combine deep product knowledge with exceptional clie

Reference

VAC- 55970

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Jewellery Brand Specialist

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

Join our world of Luxury Jewellery on the first floor in Harrods, where timeless craftsmanship meets modern design. As a Brand Specialist, you’ll be the face of our prestigious brands, sharing your pa

Reference

VAC- 55416

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Sales Associate - Childrenswear

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

Are you passionate about childrenswear and toys, and looking to take the next step in your retail career? We’re looking for enthusiastic and motivated individuals to join our Childrenswear & Toys team

Reference

VAC- 55405

Expiry Date

01/01/0001

Job managed by:

Sara Cossu

Job managed by:

Sara Cossu

Sales Associate - Lingerie

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. As a Sales Associate within o

Reference

VAC- 55404

Expiry Date

01/01/0001

Job managed by:

Sara Cossu

Job managed by:

Sara Cossu

Sales Associate - Fashion

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Sales Associate

Contract Type

Permanent

Description

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe.Are you passionate about fashi

Reference

VAC- 55403

Expiry Date

01/01/0001

Job managed by:

Sara Cossu

Job managed by:

Sara Cossu

List #1

Read our insights

Network Celebration Evening 2026

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/17/2026

Summary

Network Celebration Evening 2026 Behind every successful network is a community of colleagues committed to making a difference. Last week, we came together for our second annual Belongin

Teaser

Behind every successful network is a community of colleagues committed to making a difference. Last week, we came together for our second annual Belonging Networks Celebration Evening, recognising the individuals, allies, network chairs and members whose dedication and advocacy continue to make a positive impact across Harrods. Congratulations to all of our nominees and winners, and thank you to everyone who continues to make Harrods a place where belonging matters.

How to build a career in high-end interior design at Harrods

Teaser

Harrods Interior Design Studio

Content Type

Career Stories

Publish date

09/14/2026

Summary

The most rewarding interior design jobs bring creativity and technical expertise together. At Harrods, they can also give you the opportunity to shape distinctive homes, translating a client’s idea

Teaser

If you’re considering your next move in high-end interior design, Harrods Interior Design Studio could be the place to take it. From the first concept to the finishing touches, here’s what an interior design career at Harrods could involve and how you can prepare for it.

What happens behind the scenes of a Private Shopping appointment?

Teaser

Private Shopping

Content Type

Career Stories

Publish date

09/14/2026

Summary

A Private Shopping appointment can feel effortless to the client. Behind that experience, however, is a team of people bringing expertise and attention to detail to everything from preparing the Pe

Teaser

The experience doesn’t end when a purchase is made, either. Private Shopping Porter jobs, Private Shopping operations jobs and Private Shopping stock careers all play their part, making sure every item is handled with care and reaches the right place at the right time. Here’s a closer look behind the scenes at the people who help make Anything Possible.

Inside Buying at Harrods: How Ellie built a retail buying career

Teaser

Buying & Merchandising

Content Type

Career Stories

Publish date

09/11/2026

Summary

There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way

Teaser

There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way that feels right for Harrods.

Belonging at Harrods

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/09/2026

Summary

Belonging at Harrods Belonging isn’t something we find. It’s something we create.Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a cult

Teaser

Belonging isn’t something we find. It’s something we create. Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a culture where everyone feels welcome. Created for our second annual Network Celebration Evening, this film celebrates some of the people and moments that make that possible.

This is Me: John

Teaser

Diversity, Equity & Inclusion

Content Type

Career Stories

Publish date

08/28/2026

Summary

This is Me: John As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how

Teaser

As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how the condition impacts more than what people see on the surface. By opening up about his journey, John hopes to raise awareness of hidden disabilities, challenge misconceptions, and remind others facing similar challenges that they're not alone.

Inside marketing jobs at Harrods: Creating campaigns that shape the customer experience

Teaser

Head Office

Content Type

Career Stories

Publish date

08/19/2026

Summary

Every Harrods marketing campaign revolved around one simple question: what will this mean to the customer? The answer shapes everything that follows, from the first creative idea to the moment a me

Teaser

Marketing jobs at Harrods bring together people who understand customers and know how to turn an idea into something memorable. Find out how you can bring the Harrods experience to life, here.

Set the standard in food safety and quality jobs at Harrods

Teaser

Chefs & Hospitality

Content Type

Career Stories

Publish date

08/18/2026

Summary

Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house

Teaser

Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house ranges.

What does a Buying Assistant do? Inside Toys Buying at Harrods

Teaser

Buying & Merchandising

Content Type

Career Stories

Publish date

08/17/2026

Summary

Choosing products is the part of buying that tends to get all the attention. It’s easy to picture a diary full of trade shows, new discoveries and exciting decisions about what should appear in sto

Teaser

Buying Assistants in Toys at Harrods know just how much work takes place behind every selection. Here, we explore what a Buying Assistant really does and how strong relationships help turn a promising product into a successful launch.

Culture

Power of Representation | South Asian Heritage Month

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

08/04/2026

Summary

Power of Representation Panel | South Asian Heritage Month 2026 Last week, as part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership,

Teaser

As part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership, Inclusion & Belonging, a panel exploring the impact of representation in our workplaces and communities. The discussion brought together Indi Deol, Founder and Director of DESIblitz Magazine; Lee Juggurnauth, TV and radio broadcaster; Jaz Singh, BBC Asian Network presenter; and Louisa Blundell from Show Racism the Red Card. Through their diverse experiences and personal stories, the

Belonging Networks

Leaders in Luxury | South Asian Heritage Month 2026

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

07/29/2026

Summary

Leaders in Luxury Panel From boardrooms to film sets, three incredible speakers shared reflections on representation and what it takes to break barriers and succeed on your own terms. As

Teaser

As part of our South Asian Heritage Month celebrations, in partnership with The Outsiders Perspective, we brought together Shweta Harit, Global SVP at De Beers Group, and Ayesha Hussain, the UK's first stuntwoman of South Asian, Middle Eastern and North African heritage, for an inspiring conversation moderated by Athena Gupta.

Belonging Networks

Harrods at Henley

Teaser

General

Content Type

Events

Publish date

07/08/2026

Summary

Harrods at Henley Henley Royal Regatta is one of the highlights of the British summer season, and bringing the Harrods experience to life takes collaboration across the business.Hear from c

Teaser

Meet the teams behind Harrods at Henley. Henley Royal Regatta is one of the highlights of the British summer season, and bringing the Harrods experience to life takes collaboration across the business. Hear from colleagues across Events, Marketing and PR & Communications as they share the hard work, planning and partnership that happens behind the scenes to bring something this special to life. 💚✨

View all

Aftercare Administrator

This vacancy has expired

Anything is Possible

Send me a message

Aftercare Administrator

This vacancy has expired

Anything is Possible