Administrator

Our Thatcham based .com Administration team are looking for an Administrator to support across the distribution function. The .com team is a vital part of the Harrods success story, our warehouse is at the heart of our international distribution service and a key cog in ensuring a seamless experience for our customers.

This role works a fixed shift pattern of 7am-3pm, 5 days over 7, including weekend work and is paid at £12.91 per hour.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities. 

About the Role 

This role plays a key part in the smooth running of the Online Fulfilment function. You will be part of a team driving the efficient and smooth onward flow of goods through the supply chain whilst providing the level of service excellence that Harrods is renowned for.

In this role you will be responsible for:
•    Ensuring all customer orders are processed correctly and to the agreed SLAs.
•    Assisting in ensuring that all queries are dealt with in a timely manner and actions are logged for future reference.
•    Investigating Delivery Error Forms.
•    Performing physical checks of stock in the warehouse.
•    Processing and returning stock to storage from cancelled orders.
•    Processing online orders for gift cards.
•    Running and monitoring system reports and taking appropriate action, where necessary. 

About You 

You will be committed to our high standard service and have strong customer focus. You must be meticulous and proactive in your approach with a very keen eye for detail. You will be using online systems in your day to day with the verifying process. You will have excellent time management as well as the ability and willingness to multi-task. You will be able to work in a fast paced environment whilst maintaining a high standard of work.  

You’ll also have:
•    Experience of working flexible hours/days and demonstrate the ability to adapt to the changing demands of the role.
•    Willingness to be flexible and adapt to the changing demands of the role.
•    Strong numerical, literacy and communication skills.
•    Good PC literacy, including SAP and Microsoft Office programmes, e.g Word, Excel, Outlook and Teams. 

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional. 

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

You’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods