HR Services Team Lead

We are looking for a HR Service Team to manage the day to day running of the HR Assistant team taking accountability of the team SLAs and daily tasks and activities. You will report into the HR Services Manager and be responsible for supporting the delivery of HR Services strategy and will contribute to the delivery of continuous improvement initiatives and projects that support HR services.

About the Role 

the HR Services Team Lead managing the day to day running of the HR Assistant team taking accountability of the team SLAs and daily tasks and activities.  They will act as a trusted professional and will be able to manage and advise on workload on a day-to-day basis across the team.  They will act as a role model in the team and also be responsible for carrying out HR Assistant tasks, ensuring all cases are resolved timely and accurately and escalated where necessary.  They will be responsible for supporting the delivery of HR Services strategy and will contribute to the delivery of continuous improvement initiatives and projects that support HR services.

Job Responsibilities: 

•  Work closely with HR Services Manager to ensure that the case load is effectively managed within the HR Services team.
• Owns day-to-day processes in HR assistants’ team and their effective execution.
• Plan and maintain work schedules for the HR Assistant team to meet business needs, such as induction and any other face to face responsibilities.
• Will get involved in day-to-day HR Assistant tasks and activity as required to ensure that we have adequate cover across phones and help cases.
• Develops and supports the HR Assistant role to ensure the team deliver a high-quality service that results in them being a credible, trusted HR front line team to all our colleagues and leaders.
• Influences and works with the HR Advisor team to understand customer demand and ensure there is appropriate operational cover to fulfil our caseload and execute against operational demands.
• Understands and supports the successful delivery of the HR Service strategy.

About You 

You’ll have experience of acting as a Supervisor, Senior or Team Leader, ideally within a HR environment. Along with this you will be experienced in end-to-end HR processes and HR policies with working knowledge of employment law, with detailed knowledge of Right to Work and employment screening legislation.

You’ll have experienced at using data to drive decisions on process improvement, with the ability to manage senior stakeholders and influence. You’ll have Experience of working with a HR system to improve service delivery and experience; Workday preferred

In addition, you will also: 

• Understanding of SLA’s, KPI’s and Balanced Scorecards that accurately reflect service and delivery.
• Able to effectively plan and organise, managing a high volume of work accurately and to deadline.
• Able to develop good collaborative relationships with HR and key business stakeholders.
• Demonstrable empathy and cultural sensitivity and a high level of personal and professional integrity

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.